Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

TruBridge, Inc; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

The Customer Service Representative role at TruBridge, Inc. is a fully remote position supporting TruBridge Contact Center clients for Early Out Service patients.

The role supports either 10am - 7pm CST or 11am - 8pm CST shifts on weekdays, enabling you to assist with medical billing questions, payment plans, and confidential information handling. You will collaborate with teammates to meet production and quality standards, update knowledge through ongoing education, and provide professional

Qualifications

• Must be available to work 10am-7pm CST or 11am-8pm CST.
• High-speed home internet required.
• Ability to test home internet speed.
• Excellent communication and interpersonal skills.
• Strong organizational, multi-tasking and time-management skills.
• Detail oriented with ability to resolve issues.
• Able to work independently or as part of a team.
• High School Diploma or equivalent.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Meet quality assurance standards.
• Follow company policies and client-specific procedures.
• Update knowledge through company education opportunities.
• Protect customer information and maintain confidentiality.
• Process paperwork and documentation.
• Assist with medical billing questions and payment plans; process payments.
• Schedule call backs and collaborate with team.
• Assist with additional tasks as assigned by supervisor.

Skills

Excellent communication

Interpersonal skills

Multitasking

Time management

Detail oriented

Education

High School Diploma or equivalent

Tools

Internet speed testing

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements

• Education/Experience/Certification Requirements MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications

• One year or more provide customer service support over the phone in remote setting.

What’s it like to work for TruBridge?

You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery.

You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently.

And you’ll contribute to supporting providers in delivering the best care possible for their communities.