Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

CPSI; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

CPSI is hiring a Customer Service Representative to provide TruBridge Contact Center Support for Early Out Service patients in a fully remote role. Shifts are 10am-7pm CST or 11am-8pm CST, Mon-Fri.

You will handle calls, answer billing questions, set up payment plans and process payments while maintaining professional service standards. The role requires strong communication, organization, and teamwork, with emphasis on confidentiality and quality outcomes.

Qualifications

• Excellent written and oral communication skills.
• Strong organizational, multi-tasking and time-management abilities.
• Detail-oriented with the ability to see tasks through to resolution.
• Able to work independently and as part of a team.
• Experience in remote customer service is preferred.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Maintain quality customer service by following policies and procedures.
• Protect customer information and confidentiality of data.
• Assist with medical billing questions, payment plans and processing payments.
• Schedule call backs and collaborate with team members; perform additional tasks as assigned.

Skills

Communication skills

Time management

Detail oriented

Team player

Education

High School Diploma or equivalent

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call centre management.

Minimum Requirements:

• MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organisational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications:

• One year or more provide customer service support over the phone in remote setting.