Customer Service Representative - 8am - 5pm PST

TruBridge, Inc; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative for a fully remote role supporting Early Out Service patients.

The position runs from 8am to 5pm PST, Monday through Friday, with a focus on inbound and outbound calls and patient billing questions. You will work from home with a reliable high-speed internet connection, joining a collaborative remote team to assist patients with financial assistance programs, payment plans, and processing payments while maintaining professional

Qualifications

• Must be available to work 8am–5pm PST.
• High-speed home internet required (not cellular).
• Ability to test internet speed for adequate bandwidth.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational, multitasking and time-management abilities.
• Detail oriented with ability to resolve issues independently or in a team.
• High School Diploma or equivalent experience.

Responsibilities

• Inbound and outbound calls meeting production standards.
• Provide patient billing assistance and explain financial programs.
• Process paperwork and documentation accurately.
• Protect patient confidentiality per policy.
• Collaborate with the team and supervisors as needed.

Skills

Customer service

Remote work experience

Phone support

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 8am - 5pm PST (Mon to Fri), to support patient in/outbound contact.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements

• Education/Experience/Certification Requirements
• MUST be available to work 8am - 5pm PST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications

• One year or more provide customer service support over the phone in remote setting.
• Experience handling up to 100 customer contacts per day

What’s it like to work for TruBridge?

You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery.

You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.

Are you ready to help us clear the way for care?