Customer Service Representative - 11am - 8pm CST

TruBridge, Inc; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

TruBridge, Inc in the United States is seeking a Customer Service Representative for a fully remote role, supporting Early Out Service patients. The position runs 11am–8pm CST, Monday to Friday, handling inbound and outbound calls to assist patients with billing and account questions.

You will resolve billing inquiries, assist with financial assistance programs, set up payment plans, and process payments while upholding professional customer service and protecting patient information.

Qualifications

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Responsibilities

• Meet production standards for inbound and outbound calls.
• Meet quality assurance standards.
• Maintain customer service by following policies and procedures for each customer.
• Update knowledge through education opportunities and gain proficiency in services and information systems.
• Protect customer information by keeping data confidential.
• Process paperwork and documentation.
• Assist callers with medical billing questions, financial assistance programs, payment plans and payments while maintaining professionalism.
• Schedule call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Skills

Communication skills

Time management

Attention to detail

Team player

Independent worker

Education

High School Diploma or equivalent

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 11am - 8pm CST (Mon to Fri), to support patient in/outbound contact.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems
• Protects customer information by keeping all information confidential
• Processes miscellaneous paperwork and documentation
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed
• Be a collaborative team member
• Assist with additional tasks as assigned by supervisor or call center management

Minimum Requirements

• Education/Experience/Certification Requirements MUST be available to work 11am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications

• One year or more provide customer service support over the phone in remote setting.
• Experience handling up to 100 customer contacts per day

What’s it like to work for TruBridge?

You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.

Are you ready to help us clear the way for care? Explore opportunities with TruBridge.