Customer Service Representative

Priority Dispatch Corp.; Village of Camden (NY); On-site; USD 34,000 - 46,000; Full time

Job summary

Priority Dispatch Corp. is seeking a customer service representative in New York to greet callers with prescription questions, direct inquiries to the right staff, and resolve payment-related issues to ensure member satisfaction.

You will help orient and train new staff, maintain production standards, and complete required regulatory trainings as part of your daily responsibilities.

Qualifications

• High school diploma or GED required.
• AS degree or higher in business administration or related field preferred.
• Past experience in a customer service related field.
• Pharmacy/healthcare related industry experience (3–6 months) preferred.

Responsibilities

• Greet customers calling in with questions on their prescriptions.
• Provide customer service coverage for incoming calls and direct calls to appropriate staff.
• Resolve customer service issues to ensure member satisfaction.
• Assist in orienting and training new employees.
• Complete mandatory and regulatory training programs.

Skills

Strong communication skills

Outstanding customer service

Excellent organization

Multitasking & prioritization

General computer & keyboarding skills

Education

High School Diploma or GED

AS Degree or Higher in Business Administration or related field

Job description

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.Job Duties:Customer service coverage for incoming calls and directing incoming calls to appropriate staff as neededProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisorMay assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Strong communication skillsOutstanding customer service skillsExcellent organization skillsAbility to multitask and prioritizeGeneral computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening testEducational Requirements:Minimum: High School Diploma or GEDPreferred: AS Degree or Higher in Business Administration or related fieldExperience:Past experience in a customer service related field3-6 months experience in a pharmacy/healthcare related industry