Data Entry Associate

Priority Dispatch Corp.; Town of Gouverneur (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Priority Dispatch Corp. in Gouverneur, NY is hiring for a data-entry focused role responsible for entering medication orders and ensuring accurate processing across billing and shipping. This position emphasizes strong communication with members, providing excellent customer service, and resolving payment-related issues.

Training and regulatory compliance are part of the responsibilities. Candidates should have high school diploma or GED; pharmacy technician certification preferred; experience

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Excellent communication and customer service skills.
• Strong data-entry accuracy and keyboarding speed.
• Ability to multitask and prioritize workflow.
• Pre-employment drug screening may be required.

Responsibilities

• Enter medication orders accurately for processing.
• Select billing and shipping methods for patient orders.
• Provide customer service for incoming calls and route to staff.
• Resolve payment-related issues on accounts and orders.
• Maintain productivity targets set by supervisor.
• Assist in orienting and training new employees.
• Complete mandatory and regulatory training.
• Perform other duties as assigned.

Skills

Pharmacy knowledge

Data entry

Customer service

Multitasking

Education

High School Diploma or GED

Pharmacy technician certification (preferred)

Tools

Pharmacy software

Job description

Job Summary: Responsible for all aspects related to entering of medication orders.Job Duties:Responsible for accurate data entry of incoming prescriptionsResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisorMay assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skillsOutstanding customer service skillsExcellent organization skillsAbility to multitask and prioritizeExcellent computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening testEducational Requirements:Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certificationExperience:Experience in a customer service related field