Customer Service Representative

KPH HEALTHCARE SERVICES, INC; Town of Camden (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

KPH Healthcare Services, Inc. seeks a friendly, customer-focused representative to greet callers with prescription questions and route inquiries to the appropriate staff.

You will handle incoming calls, provide resolution to customer service issues to support member satisfaction, assist with payment-related questions on accounts/orders, and participate in required training programs. The role emphasizes professionalism, clear communication, and adherence to regulatory training requirements.

Responsibilities

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned