Customer Service Representative

KPH HEALTHCARE SERVICES, INC; City of Watertown (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

KPH Healthcare Services, Inc. in Watertown, NY seeks a Customer Service Representative to greet customers calling with prescription questions and to provide accurate information.

The role emphasizes handling incoming calls, directing inquiries to the appropriate staff, resolving service issues, and assisting with payment-related concerns on accounts and orders. This position requires you to participate in mandatory training and potentially help orient new employees, while maintaining production

Responsibilities

• Greet customers calling with questions about prescriptions.
• Provide customer service coverage for incoming calls and direct to staff as needed.
• Resolve customer service issues to ensure member satisfaction.
• Assist members with payment-related issues on accounts/orders.
• Support orienting and training new employees as needed.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Customer service

Job description

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned