Customer Service Representative

Priority Dispatch Corp.; Town of Queensbury (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Priority Dispatch Corp. is seeking a customer service oriented individual to greet customers calling with prescription questions and provide service coverage for incoming calls. You will direct calls, resolve payment and account issues, and assist in training new staff.

The role requires strong communication, organization, and computer skills in a healthcare environment. Ideal candidates will have a high school diploma or GED, 3–6 months in pharmacy/healthcare, and be prepared for pre-employment

Qualifications

• Minimum: High School Diploma or GED.
• AS Degree or higher in Business Administration or related field preferred.
• Past experience in a customer service related field.
• 3-6 months experience in a pharmacy/healthcare related industry.
• Successful completion of a pre-employment and/or random drug screening test.
• Strong communication and outstanding customer service skills.
• Excellent organization and multitasking abilities.
• Proficient computer and keyboarding skills.

Responsibilities

• Greet customers calling in with prescription questions.
• Provide customer service coverage for incoming calls and direct calls to appropriate staff.
• Resolve customer service issues to ensure member satisfaction.
• Assist members with payment-related issues on accounts/orders.
• Maintain reasonable production as determined by supervisor.
• Assist in orienting and training new employees.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Communication

Customer service

Organization

Multitasking

Computer skills

Education

High School Diploma or GED

AS Degree in Business Administration or related field

Job description

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.Job Duties:Customer service coverage for incoming calls and directing incoming calls to appropriate staff as neededProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisorMay assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Strong communication skillsOutstanding customer service skillsExcellent organization skillsAbility to multitask and prioritizeGeneral computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening testEducational Requirements:Minimum: High School Diploma or GEDPreferred: AS Degree or Higher in Business Administration or related fieldExperience:Past experience in a customer service related field3-6 months experience in a pharmacy/healthcare related industry