Customer Service Rep

Lincare Holdings; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking an employee to communicate with customers, answering questions, resolving issues, and ensuring compliance with physician directions.

The ideal candidate will have a High School Diploma or GED and must demonstrate strong communication skills. Key responsibilities include making calls, documenting conversations, and assessing customer service needs.

The role may require occasional lifting of up to 50 pounds.

Qualifications

• Strong communication skills with customers.
• Ability to assess customer needs for services.
• Basic computer skills required for data entry.

Responsibilities

• Communicate with customers via calls.
• Document calls accurately in the system.
• Assist in customer education regarding products.

Skills

Customer communication

Problem-solving

Computer entry

Training others

Education

High School Diploma or GED

Job description

Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.