Customer Service Representative

KPH HEALTHCARE SERVICES, INC; Town of Potsdam (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a customer service representative to greet callers and assist them with prescription questions. The role focuses on resolving issues, directing calls, and supporting payment questions to ensure patient satisfaction.

The position emphasizes pleasant communication, adherence to training and regulatory requirements, and collaboration with staff to maintain efficiency and quality service.

Qualifications

• Handles inbound calls to assist customers with prescriptions.
• Resolves customer service issues to ensure satisfaction.
• Supports payment-related inquiries and processes.

Responsibilities

• Customer service coverage for incoming calls and directing calls to staff as needed.
• Provides resolution to customer service issues to ensure member satisfaction.
• Work with members to provide resolution to payment related issues on accounts/orders.
• Maintain and keep reasonable production as determined by supervisor.
• May assist in orienting and training new employees.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Customer service

Call handling

Issue resolution

Payment assistance

Team training

Job description

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned