Customer Service Rep

Lincare Holdings; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Ohio is seeking a patient-focused Customer Support Associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction.

The role handles inbound and outbound calls, assesses needs for products and services, documents interactions, enters orders, verifies demographic data, and assists with training of staff while applying prescription terminology and dose calculations.

Qualifications

• Customer service experience and strong communication skills.
• Ability to enter data accurately and maintain records.
• Familiarity with basic pharmacy terminology and documentation.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Comprehends pharmacy prescription terminology.
• Assists with training of employees.

Skills

Customer service

Phone communication

Data entry

Documentation

Team training

Reading comprehension

Education

High School Diploma or GED

Computer entry experience

Licensing requirement per location

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 25 pounds.