Customer Service Rep

Lincare Holdings, Inc.; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare Holdings, Inc. in Texas is seeking a frontline Customer Service Associate to handle inbound and outbound patient calls, assess needs, and educate customers on products and services.

You will document calls, enter orders, and maintain accurate demographic records in the system. The role requires ability to read and interpret patient orders, understand prescription terminology, and assist with training of staff.

Qualifications

• Must read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Ability to communicate with coworkers and patients.
• Assist with training of employees.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses need for additional products/services.
• Answers questions and provides customer education.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Verifies and updates demographic information.

Skills

Communication skills

Reading comprehension

Data entry

Team training

Education

High School Diploma / GED

Tools

Computer entry

Job description

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

  Education & Experience:

  • High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location

  Physical Demands:

  This employee must occasionally lift and/or move up to 50 pounds.