Lead Mailroom Associate

AppleOne Employment Services; San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Temp-to-hire

Major medical, dental, vision, 401k

Job summary

AppleOne Employment Services in San Francisco seeks a Lead Mailroom Associate to oversee daily mailroom operations, shipments, and customer requests, with hands-on leadership and a path to long-term growth in a professional office setting.

This temp-to-hire role requires supervising on-site Mailroom Associates, coordinating domestic and international shipments, ensuring accuracy, security, and timely reporting while keeping the team focused on service excellence.

Qualifications

• Lead daily mailroom, shipping, receiving, and package processing in a professional office environment.
• Supervise and support onsite Mailroom Associates during assigned shifts.
• Manage customer requests, service escalations, mailroom tracking, and operational reporting.
• Prepare and process domestic and international shipments through carriers (FedEx, UPS, DHL, USPS).
• High school diploma or GED required.

Responsibilities

• Lead daily mailroom operations, including sorting, packing, shipping, receiving, and scanning.
• Provide shift supervision and support to onsite Mailroom Associates.
• Serve as the first point of contact for customer service escalations.
• Process inbound and outbound mail and packages using mailroom software and carrier systems.
• Prepare domestic and international shipments with proper documentation.
• Maintain logs, metrics, and weekly/monthly reporting, ensuring safety and security.

Skills

Mailroom operations

Supervisory experience

Customer service

Shipping & receiving

PDAs/scanners

Microsoft Office

Confidential materials

Lift 50 lbs

Education

High school diploma or GED

Tools

FedEx

UPS

DHL

USPS

Postage meters

Mailroom software

PDAs

Job description

Job Summary

A professional legal services environment in San Francisco is seeking a Lead Mailroom Associate for a temp-to-hire opportunity. This role is ideal for an experienced mailroom, shipping, receiving, or office services professional who is ready to lead daily operations while delivering excellent service to internal teams. The Lead Mailroom Associate will oversee day-to-day mailroom activity, support Mailroom Associates onsite, handle customer service escalations, and ensure inbound and outbound mail, packages, accountable items, and shipments are processed accurately and securely. This position offers a strong team environment, steady operational responsibilities, and the opportunity to step into a visible leadership role with long-term potential. Candidates who enjoy organization, process improvement, hands-on work, and supporting a professional office environment will be well positioned for success.

Key Responsibilities

• Lead daily mailroom operations, including mail sorting, package handling, shipping, receiving, delivery, scanning, and customer request management.
• Provide day-to-day leadership, shift supervision, and support to onsite Mailroom Associates.
• Serve as the first point of contact for customer service escalations and respond to requests received by email, in person, or through a ticketing system.
• Process inbound and outbound mail and packages using mailroom software, PDAs, scanners, postage meters, and carrier systems.
• Prepare domestic and international shipments, including shipping labels, commercial invoices, and required courier documentation.
• Maintain accurate logs, collect mailroom metrics, complete weekly and monthly reporting, and ensure safety, security, and cleanliness standards are followed.

Compensation and Benefits

• Pay rate: $27.50 per hour.
• Employment type: Temp-to-hire.
• Location: San Francisco, CA.

Required Qualifications and Skills

• Lead daily mailroom, shipping, receiving, and package processing operations in a professional office environment.
• Supervise and support onsite Mailroom Associates during assigned shifts.
• Manage customer requests, service escalations, mailroom tracking, and operational reporting.
• Prepare and process domestic and international shipments through carriers such as FedEx, UPS, DHL, and USPS.
• High school diploma or GED equivalent required.
• Minimum 1 year of mailroom experience or experience with FedEx and/or UPS required.
• Minimum 1 year of supervisory, lead, or management experience required.
• Knowledge of postage meters, UPS, FedEx, DHL, and USPS processes required.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift up to 50 lbs. and perform hands-on mailroom and package handling duties.
• Strong customer service, verbal communication, and written communication skills.
• Ability to use PDAs, scanners, mailroom software, and basic computer systems accurately.
• Ability to handle confidential and highly sensitive materials with professionalism and discretion.
• Strong attention to detail, organization, reliability, and commitment to safety and security procedures.

Preferred Qualifications

• Experience working in a legal services, professional services, corporate office, or high-volume mailroom environment.
• Experience creating international shipping documents, commercial invoices, and carrier follow-up documentation.
• Familiarity with accountable mail tracking, proof-of-delivery procedures, and digital mail scanning workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.