Customer Service Representative

Ultimate Staffing

Scotts Valley (CA)

On-site

USD 44,083 - 48,216

Full time

14 days+

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Job summary

A staffing agency is looking for an experienced Customer Service Representative to support a client in Scotts Valley, CA. The successful candidate will handle customer inquiries, process orders, and use advanced Excel to manage data. Candidates should have at least 3 years of experience in customer service, preferably in the semiconductor or electronics sector. Strong communication skills and attention to detail are essential. This is a full-time position with competitive pay ranging from $32 to $35 per hour.

Qualifications

Minimum of 3 years of customer service experience, preferably in semiconductor industries.
Strong understanding of order management systems.
High attention to detail and strong organizational abilities.

Responsibilities

Serve as the primary point of contact for customer inquiries.
Process and track sales orders using the ERP system.
Proactively communicate updates to customers.

Skills

Advanced proficiency in Microsoft Excel

Excellent communication skills

Data visualization skills

Education

Bachelor's degree preferred

Tools

SAP

Power BI

Tableau

Syspro ERP

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/hr - $35.00/hr

Position Overview

Ultimate Staffing Services is seeking an experienced and detail-oriented Customer Service Representative to support our client in Scotts Valley, CA with a growing customer base in California. This role is ideal for someone with a strong customer-facing background combined with advanced Excel skills to manage complex order data, analyze trends, and support Sales/Customer Support activities. The successful candidate will have prior experience in creating sales forecasting dashboards and the ability to adapt to changes in a fast-paced company.

Responsibilities

Serve as the primary point of contact for customer buyers, handling inquiries related to product availability, order status, lead times, and logistics.
Process and track sales orders, RMAs, and delivery schedules using ERP system.
Coordinate with internal departments (sales, demand planning, logistics, and quality) to resolve customer issues and ensure timely order fulfillment.
Proactively communicate delays, changes, or updates to customers in a clear and professional manner.
Maintain accurate customer records, pricing agreements, and shipment history.
Identify and elevate urgent issues while recommending process improvements based on data analysis.
Support forecasting and demand planning efforts through customer interaction and historical analysis.
Use advanced Excel tools (pivot tables, VLOOKUP/XLOOKUP, Power Query, and macros) to manage customer data, forecast, generate reports, and analyze order trends.

Qualifications

Bachelor's degree preferred.
Minimum of 3 years of customer service experience, preferably in the semiconductor, electronics, or manufacturing industries.
Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis, charts, etc.).
Strong understanding of order management systems (experience with customer portals SAP, Ariba Business Network & Syspro ERP system is a plus).
Excellent communication and interpersonal skills.
High attention to detail, with strong organizational and multitasking abilities.
Data visualization skills (e.g., Power BI, Tableau) are a plus.

Required Work Hours

Monday to Friday, 1st Shift

Benefits

Competitive pay with a range of $32 to $35 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level