Customer Service

Ultimate Staffing

Carlsbad (CA)

On-site

USD 30,307 - 34,440

Full time

14 days+

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Job summary

A leading company in California seeks a dedicated Customer Service / Order Processing Specialist. The successful candidate will provide essential administrative support throughout the complete order lifecycle, ensuring an exceptional customer experience. This includes collaborating with sales teams, tracking shipments, and managing invoicing effectively. Candidates should have at least 3 years of customer service experience and proficiency in Microsoft Office tools.

Qualifications

Minimum 3 years of stable work experience in customer service or sales support.
Proven ability to manage order processing and logistics.
Excellent communication skills with a customer focus.

Responsibilities

Serve as primary point of contact for customers providing assistance.
Support inside sales by processing orders accurately.
Manage warranty claims and product-related concerns.

Skills

Customer Assistance

Order Processing

Logistics Tracking

Administrative Skills

Communication

Education

High School Diploma

Tools

Microsoft Office 365

Microsoft Dynamics Business Central

Excel

Job description

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Base pay range

$22.00/hr - $25.00/hr

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Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service / Order Processing Specialist to join a vibrant team in California. This role involves providing essential administrative and operational support to the inside sales team and customers throughout the complete order lifecycle. The ideal candidate will ensure exceptional customer experience from order entry and processing to warranty support and invoicing.

Responsibilities

Serve as the primary point of contact for customers, providing prompt and professional assistance.
Support inside sales representatives by processing orders accurately and efficiently.
Track shipments and coordinate logistics to ensure on-time delivery.
Manage warranty claims, returns, and product-related concerns.
Generate and process invoices; maintain accurate records.
Collaborate with cross-functional teams to resolve customer issues quickly and effectively.
Maintain and update records in Microsoft Dynamics Business Central and other systems.
Utilize Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive) for communication and file management.

Qualifications

Experience & Qualifications:

Minimum 3 years of stable work experience in a manufacturing environment in a customer service, administrative, or inside sales support capacity.
Proven ability to manage order processing, logistics tracking, and warranty support.
Strong administrative skills supporting both customers and internal sales teams.
Excellent written and verbal communication skills, with a customer-focused mindset.

Technical Skills:

Proficient in Microsoft Office 365: Outlook, Teams, SharePoint, OneDrive.
Prior experience with Microsoft Dynamics Business Central or similar ERP systems preferred.
Strong Excel skills (pivot tables, data analysis a plus).

Education Requirement: High School Diploma

Required Work Hours

Monday to Friday, First Shift

Benefits

Competitive pay, with a salary range of $22 to $25 per hour, depending on experience.

Additional Details

Join a company committed to providing an excellent customer service experience while supporting professional growth and development.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level