Customer Service Representative

Digital Dynamics; Scotts Valley (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Digital Dynamics is seeking a Customer Service Representative in Scotts Valley, CA to support a growing customer base with advanced Excel skills and data analysis. You will manage orders, forecasts, and dashboards while coordinating with sales, demand planning, logistics, and quality to ensure timely fulfillment.

The ideal candidate has 3+ years in customer service, strong Excel proficiency, and experience with ERP systems.

Qualifications

• 3+ years of customer service experience in semiconductor/electronics/manufacturing.
• Advanced proficiency in Excel (pivot tables, formulas, data analysis, charts).
• Experience with order management systems; SAP/Ariba/Syspro is a plus.
• Excellent communication and interpersonal skills.
• Data visualization skills (Power BI, Tableau) are a plus.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Serve as the primary contact for customer buyers regarding product availability, orders, and logistics.
• Process and track sales orders, RMAs, and delivery schedules in the ERP system.
• Coordinate with sales, demand planning, logistics, and quality to resolve issues and fulfill orders.
• Proactively communicate delays or updates to customers clearly and professionally.
• Maintain accurate customer records, pricing agreements, and shipment history.
• Identify urgent issues and suggest process improvements through data analysis.
• Support forecasting and demand planning via customer interaction and historical data.
• Utilize advanced Excel tools to manage data, forecast, and generate reports.

Skills

Advanced Excel

Data visualization

Forecasting

Tools

SAP

Ariba Business Network

Syspro ERP

Job description

Position:Customer Service Representative

Location: Scotts Valley, CA

Job Id:314

# of Openings:0

Job Title:Customer Service Representative
Job Type: [Full-Time]
Reports To: Customer Service Manager

Job Summary:

We are seeking an experienced and detail-oriented Customer Service Representative to support our growing customer base. This role requires a strong customer-facing background combined with advanced Excel skills to manage complex order data, analyze trends, and support Sales/Customer Support activities. The ideal candidate will have prior experience in creating sales forecasting dashboards and the ability to adapt to changes in a fast-paced company.

Key Responsibilities:

• Serve as the primary point of contact for customer buyers, handling inquiries related to product availability, order status, lead times, and logistics.
• Process and track sales orders, RMAs, and delivery schedules using ERP system.
• Coordinate with internal departments (sales, demand planning, logistics, and quality) to resolve customer issues and ensure timely order fulfillment.
• Proactively communicate delays, changes, or updates to customers in a clear and professional manner.
• Maintain accurate customer records, pricing agreements, and shipment history.
• Identify and escalated urgent issues while recommending process improvements based on data analysis.
• Support forecasting and demand planning efforts through customer interaction and historical analysis.
• Use advanced Excel tools (pivot tables, VLOOKUP/XLOOKUP, Power Query, and macros) to manage customer data, forecast, generate reports, and analyze order trends.

Qualifications:

• Minimum of 3 years of customer service experience, preferably in the semiconductor, electronics, or manufacturing industries.
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis, charts, etc.)
• Strong understanding of order management systems (experience with customer portals SAP, Ariba Business Network & Syspro ERP system is a plus).
• Excellent communication and interpersonal skills.
• High attention to detail, with strong organizational and multitasking abilities.
• Data visualization skills (e.g., Power BI, Tableau) are a plus

DDI is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.