Manufacturing Customer Service Representative

Ultimate Staffing; Oceanside (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

A staffing agency in California is seeking a dedicated Customer Service Representative to support customer interactions and operations. The ideal candidate will manage quotes, review orders, and resolve issues, ensuring exceptional service. Candidates should have 2-5 years of experience in customer service, preferably in a business-to-business environment. Proficiency in Microsoft Office is crucial, and knowledge of QuickBooks and Salesforce is a plus.

Qualifications

• 2-5 years of customer service experience preferred.
• Experience in a business-to-business or manufacturing environment is highly desirable.
• Strong technical aptitude preferred.
• Experience with QuickBooks, Smartsheet, or Salesforce is a plus.
• Strong technical aptitude preferred.

Responsibilities

• Create and manage customer quotes.
• Review customer purchase orders and process sales orders.
• Resolve order-related issues and address customer concerns.
• Communicate order changes to appropriate personnel.
• Maintain accurate customer records.
• Resolve order-related issues and address customer concerns.
• Develop and maintain relationships with internal and external customers.
• Schedule service, order service parts, and maintain the service calendar.
• Communicate order changes to appropriate personnel.
• Recommend process improvements to increase efficiency and accuracy.
• Provide cross-functional support to team members as needed.

Skills

Customer service experience

Strong technical aptitude

Proficient in Microsoft Office Suite

Problem solving

Vendor coordination

Tools

QuickBooks

Smartsheet

Salesforce

Job description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is designed for individuals who thrive in a dynamic environment and are committed to providing exceptional service to clients. The ideal candidate will play a crucial role in managing customer interactions and ensuring seamless operations.

Responsibilities

• Create and manage customer quotes
• Review customer purchase orders and process sales orders
• Issue purchase orders and follow up on vendor deliverables
• Coordinate shipping and invoice orders
• Maintain accurate customer records
• Resolve order-related issues and address customer concerns
• Develop and maintain strong relationships with internal and external customers
• Schedule service, order service parts, and maintain the service calendar
• Communicate order changes to appropriate personnel
• Recommend process improvements to increase efficiency and accuracy
• Provide cross-functional support to team members as needed
• Proficient in Microsoft Office Suite (including Outlook)
• Experience with QuickBooks, Smartsheet, and Salesforce is a plus
• Strong technical aptitude preferred
• 2-5 years of customer service experience preferred
• Experience in a business-to-business or manufacturing environment is highly desirable

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.