Customer Service Representative (CSR)

FF Inc; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive environment

Job summary

A business consulting firm is seeking a Customer Service Representative in Los Angeles to assist customers with inquiries and resolve issues. This entry-level role focuses on delivering friendly assistance, maintaining a positive experience, and requires strong communication skills. The firm offers competitive pay, a supportive environment, and opportunities for advancement. Ideal candidates enjoy helping others and thrive in fast-paced environments.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with problem solving and empathy.
• Prior customer service or related experience preferred.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance.
• Help resolve customer concerns and elevate issues when needed.
• Document customer interactions in the CRM accurately.
• Support team members with daily tasks and customer follow-up.

Skills

Communication skills

Problem-solving skills

Customer service skills

Time management

Interpersonal skills

Job description

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Customer Service Representative

Location: Los Angeles, CA

Employment Type: Full-Time

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

Who Thrives In This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: sales, listening skills, product knowledge, interpersonal skills, tech‑savvy, organizational skills, problem‑solving skills, communication, computer skills, persuasive conversation, persuasion, listening, problem solving, sales skills, solution‑oriented demeanor, customer interaction, customer relationship management (crm), crm proficiency, problem‑solving, collaboration, team collaboration, calm demeanor, tech‑savvy, excellent communication skills, organization, teamwork, organizing operations, customer engagement, collaborative teamwork, basic, persuasive conversations, time management, ownership, relationship building, sales orientation, technical troubleshooting, customer service skills, computer proficiency, basic computer skills, communication skills, email communication, crm systems, basic computer proficiency, technology navigation, adaptability, customer relationship management, crm navigation, email, relationship‑building, customer, active listening, customer service, troubleshooting, crm software

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries: Business Consulting and Services

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