Customer Service Representative

AppleOne Employment Services; Santa Barbara (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Temp-to-hire

Job summary

AppleOne Employment Services seeks a friendly, dependable Customer Service Representative for a temp-to-hire opportunity in Santa Barbara, CA. This role supports guests in a fast-paced hospitality environment where professionalism, communication, and a welcoming attitude are essential to creating a positive experience.

This is a great opportunity for someone who enjoys helping people, solving problems, and being part of a team-oriented workplace.

Qualifications

• 1–2 years of customer service, guest services, hospitality, restaurant, hotel, tourism or related experience.
• The role requires strong verbal communication and active listening skills.
• Professional, friendly attitude and genuine interest in helping others.

Responsibilities

• Greet guests warmly and provide helpful, professional assistance throughout their visit.
• Answer questions, respond to guest requests, and provide accurate information in a timely manner.
• Handle reservations, service inquiries, payment processing, and related administrative tasks.
• Resolve guest concerns with patience, professionalism, and a solution-focused approach.
• Maintain a welcoming environment while supporting daily hospitality operations and team goals.
• Communicate clearly with coworkers and leadership to ensure a smooth guest experience.

Skills

Verbal communication

Active listening

Customer service

Hospitality

Organization

Dependable

Teamwork

Problem solving

Hospitality experience

Job description

Job Summary

We are seeking a friendly, dependable Customer Service Representative for a temp-to-hire opportunity in Santa Barbara, CA. This role supports guests in a fast-paced hospitality environment where professionalism, communication, and a welcoming attitude are essential to creating a positive experience.

This is a great opportunity for someone who enjoys helping people, solving problems, and being part of a team-oriented workplace. The environment is guest-focused, collaborative, and supportive, with leadership that values reliability, positive energy, and excellent service. Candidates who take pride in making every guest interaction a good one will thrive in this role.

Key Responsibilities

• Greet guests warmly and provide helpful, professional assistance throughout their visit.
• Answer questions, respond to guest requests, and provide accurate information in a timely manner.
• Handle reservations, service inquiries, payment processing, and related administrative tasks.
• Resolve guest concerns with patience, professionalism, and a solution-focused approach.
• Maintain a welcoming environment while supporting daily hospitality operations and team goals.
• Communicate clearly with coworkers and leadership to ensure a smooth guest experience.

Compensation and Benefits

• Pay range: $18 to $24 per hour.
• Job type: Temp-to-hire.
• Location: Santa Barbara, CA.

Required Qualifications and Skills

• Support guest services, reservations, inquiries, and front-facing customer interactions.
• Process payments and assist with guest requests accurately and professionally.
• Resolve concerns while maintaining a calm, courteous, and service-oriented approach.
• Help create a positive guest experience in a fast-paced hospitality setting.
• 1 to 2 years of customer service, guest services, hospitality, restaurant, hotel, tourism, or related experience.
• Strong verbal communication and active listening skills.
• Positive, professional, and friendly attitude with a genuine interest in helping others.
• Ability to stay organized, detail-oriented, and dependable during busy periods.
• Comfortable handling guest questions, requests, and concerns with patience and professionalism.
• Team-oriented mindset with the ability to work well with coworkers and leadership.

Preferred Qualifications

• Experience in hospitality, hotels, restaurants, tourism, or guest services.
• Prior experience handling reservations, guest check-ins, customer inquiries, or payment processing.
• Ability to thrive in a customer-facing role where creating a welcoming environment is a top priority.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.