Customer Service Representative

AppleOne Employment Services; Jacksonville (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

AppleOne Employment Services in Jacksonville, FL seeks a Customer Service Representative for a temp-to-hire opportunity in a high-volume financial services call center. You will handle inbound and outbound calls, assist with account inquiries, payments, and billing updates, and document interactions in a compliant manner. Training runs Monday–Friday, 10:00 a.m. to 7:00 p.m.

for 6 weeks, after which a regular schedule of 9:00 a.m. to 6:00 p.m. applies.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Prior call center, collections, financial services, or customer care experience is helpful.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume call center.
• Assist customers with account inquiries, payments, billing updates, and account changes.
• Document customer interactions accurately and maintain records.

Skills

Customer support

Payments processing

Documentation

Multiple systems

Communication skills

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in Jacksonville, FL, supporting a high-volume financial services call center. This role is ideal for a customer-focused professional who enjoys helping people, resolving account issues, and working in a structured, performance-driven environment.

As a Customer Service Representative, you will handle inbound and outbound customer communications related to account inquiries, payments, billing updates, and delinquency resolution. You will receive structured training, work with supportive leadership, and have the opportunity to convert to a permanent role based on performance within 4 to 6 months. This is a strong opportunity for candidates looking to build a stable career path in customer care, financial services, and call center operations.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently in a high-volume call center environment.
• Assist customers with account inquiries, payments, billing updates, account changes, and issue resolution.
• Document customer interactions accurately and maintain complete account records.
• Explain financial and account-related information clearly while following company policies and compliance guidelines.
• Meet performance standards in a fast-paced, metrics-driven customer service environment.

Compensation and Benefits

• Pay: $17.50 per hour.
• Job type: Temp-to-hire.
• Location: Jacksonville, FL.
• Training schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. for 6 weeks.
• Regular schedule after training: 9:00 a.m. to 6:00 p.m.
• No time off is allowed during the training period.
• Conversion opportunity based on performance, typically between 4 and 6 months.

Required Qualifications and Skills

• Provide customer support and account service calls.
• Process payments, billing updates, account transactions, and account changes.
• Resolve customer concerns while maintaining accurate documentation and compliance standards.
• Navigate multiple systems while managing high call volume and performance expectations.
• High school diploma or equivalent required.
• 2 plus years of customer service experience preferred.
• Previous call center, collections, financial services, or customer care experience is helpful.
• Strong verbal communication, listening, and interpersonal skills.
• Ability to explain account and financial information clearly and professionally.
• Strong problem-solving skills with the ability to handle sensitive customer conversations.
• Comfortable multitasking while using multiple computer systems.
• Basic computer proficiency and ability to learn internal systems quickly.
• Strong organizational skills and ability to manage a high-volume workload.
• Ability to work independently and contribute to a team-oriented environment.

Preferred Qualifications

• Previous experience in mortgage servicing, loan servicing, collections, banking, or financial services.
• Experience working in a metrics-driven call center environment.
• Ability to remain calm, professional, and solution-focused during challenging customer interactions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.