Customer Service Rep

AppleOne Employment Services; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Temp-to-hire

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a fully onsite role in Jacksonville, FL. The position starts with a 6‑week training program and transitions to a temp‑to‑hire opportunity based on performance, with a Monday–Friday training schedule and a 9:00 a.m. to 6:00 p.m.

post‑training shift. The role offers reliable career growth, on‑site work, and a stable, team‑driven environment.

Qualifications

• At least 2 years of call center experience required.
• Handle high-volume customer service calls with professionalism.
• Follow call center processes and documentation standards.

Responsibilities

• Handle a high volume of inbound customer calls and inquiries in a professional call center setting.
• Provide accurate information, answer questions, and resolve customer concerns efficiently.
• Document customer interactions and follow established call center procedures.
• Maintain professionalism, patience, and strong service quality during each customer interaction.
• Meet attendance, performance, and productivity expectations during training and regular operations.
• Collaborate with team members and leadership to support customer satisfaction goals.

Skills

Call center experience

Verbal communication

Active listening

Problem solving

Teamwork

Job description

Job Summary

We are hiring a Customer Service Rep for a temp-to-hire call center opportunity in Jacksonville, FL. This fully onsite role is ideal for candidates who enjoy helping customers, managing high-volume inquiries, and working in a structured, team-focused environment.

This opportunity offers a clear training path, consistent weekday hours, monthly bonus eligibility, and potential conversion based on performance between 4 and 6 months. Candidates will be supported through a 6‑week training program and will join a professional call center environment where reliability, communication, teamwork, and customer care are key to long‑term success.

Key Responsibilities

• Handle a high volume of inbound customer calls and inquiries in a professional call center setting.
• Provide accurate information, answer questions, and resolve customer concerns efficiently.
• Document customer interactions and follow established call center procedures.
• Maintain professionalism, patience, and strong service quality during each customer interaction.
• Meet attendance, performance, and productivity expectations during training and regular operations.
• Collaborate with team members and leadership to support customer satisfaction goals.

Compensation and Benefits

• Pay rate: $17.50 per hour.
• Temp-to-hire opportunity with conversion based on performance between 4 and 6 months.
• Monthly bonus eligibility.
• Fully onsite role in Jacksonville, FL.
• Training schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. for 6 weeks.
• Regular schedule after training: 9:00 a.m. to 6:00 p.m.
• Start class is October 12.
• No time off is allowed during training.

Required Qualifications and Skills

• Handle high-volume customer service calls and inquiries.
• Resolve customer questions while maintaining a professional and positive experience.
• Follow call center processes, documentation standards, and performance expectations.
• Complete required training and transition successfully into regular call center operations.
• At least 2 years of call center experience required.
• Must be comfortable working in a high-volume call center environment.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to remain calm, professional, and customer-focused during busy call periods.
• Must be reliable and able to attend the full 6-week training period with no time off.
• Must be able to complete a video screen interview.
• Must complete a fingerprint background check within the first 7 days of employment to remain eligible for the assignment.
• Must be able to work fully onsite with no remote option.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.