Customer Service Representative

AppleOne Employment Services; Santa Ana (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a direct hire opportunity in Santa Ana, CA. The role welcomes a customer-focused professional with 3-5 years of experience in supporting customers, resolving service issues, processing orders, and maintaining accurate communication records.

You will serve as a key contact for customers, ensuring timely responses, accurate information, and a positive service experience in a professional manufacturing environment that

Qualifications

• 3-5 years of customer service, client care, order support, or related experience.
• Strong verbal and written communication skills with a professional and courteous customer approach.
• Ability to research issues, assess customer concerns, and provide practical solutions.

Responsibilities

• Respond to customer inquiries by phone, email, or in person regarding products, services, orders, billing, and account information.
• Enter, update, and maintain accurate records of customer interactions, complaints, orders, payments, and actions taken.
• Resolve customer service or billing concerns by researching issues, coordinating solutions, processing adjustments, and following up as needed.
• Process orders, cancellations, returns, invoices, deposits, payments, or billing arrangements according to company procedures.
• Escalate unresolved customer concerns to the appropriate internal departments for review, investigation, and resolution.
• Confirm that customer issues have been properly addressed and that appropriate changes or corrections have been completed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tools

CRM software

ERP systems

Job description

Job Summary

We are seeking a Customer Service Representative for a direct hire opportunity in Santa Ana, CA. This role is ideal for a customer-focused professional with 3-5 years of experience supporting customers, resolving service issues, processing orders, and maintaining accurate communication records.

The Customer Service Representative will serve as a key point of contact for customers, helping ensure timely responses, accurate information, and a positive service experience. This opportunity offers the chance to work in a professional manufacturing environment where teamwork, communication, attention to detail, and customer satisfaction are valued.

This is a strong fit for someone who enjoys problem-solving, working cross-functionally, and building trusted customer relationships while contributing to a stable and service-driven organization.

Key Responsibilities

• Respond to customer inquiries by phone, email, or in person regarding products, services, orders, billing, and account information.
• Enter, update, and maintain accurate records of customer interactions, complaints, orders, payments, and actions taken.
• Resolve customer service or billing concerns by researching issues, coordinating solutions, processing adjustments, and following up as needed.
• Process orders, cancellations, returns, invoices, deposits, payments, or billing arrangements according to company procedures.
• Escalate unresolved customer concerns to the appropriate internal departments for review, investigation, and resolution.
• Confirm that customer issues have been properly addressed and that appropriate changes or corrections have been completed.

Compensation and Benefits

• Pay range: $25 to $30 per hour.
• Job type: Direct hire.
• Location: Santa Ana, CA.

Required Qualifications and Skills

• Handle customer inquiries, order entry, account updates, billing questions, and service-related concerns.
• Maintain detailed records of customer communications, transactions, complaints, and resolutions.
• Coordinate with internal teams to resolve escalated issues and ensure timely customer follow-up.
• Support customer satisfaction through accurate information, clear communication, and effective problem-solving.
• 3-5 years of customer service, client care, order support, or related experience.
• Strong verbal and written communication skills with a professional and courteous customer approach.
• Ability to research issues, assess customer concerns, and provide practical solutions.
• Experience using customer service systems, order entry platforms, CRM tools, or similar business software.
• Strong attention to detail for documentation, billing, records, invoices, and transaction accuracy.
• Ability to manage multiple customer requests while maintaining quality, patience, and follow-through.
• Proficiency with basic computer applications and the ability to learn internal systems and processes.
• Strong teamwork skills with the ability to coordinate effectively with other departments.

Preferred Qualifications

• Experience in a manufacturing, distribution, product-based, or business-to-business customer service environment.
• Experience processing returns, credits, billing adjustments, invoices, or order changes.
• Familiarity with ERP, CRM, or customer support ticketing systems.
• Ability to provide product information, recommend solutions, and support customers through issue resolution.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.