Customer Success Manager

Filetwigbay; Richmond (VA); On-site; USD 94,000 - 132,000; Full time

Benefits offered by this job

Flexible part-time schedule

Job summary

Filetwigbay in Richmond, VA is seeking a Customer Success Manager to drive revenue through strategic account management and data‑driven campaigns. You will own the customer journey, build campaigns, qualify leads, and translate insights into sharp recommendations for growth.

We value a Richmond network, 7+ years of experience behind accurate estimates, and hands‑on troubleshooting of modern workflows. A flexible part‑time schedule rounds out the role in a documentation‑driven team.

Qualifications

• At least 7 years of experience behind your own estimates.
• Strong presentation skills to VA-wide audiences.
• Richmond network or ability to build one quickly.
• Comfort interpreting data and translating findings into recommendations.
• Hands-on experience with troubleshooting workflows and tooling.

Responsibilities

• Beat last quarter's revenue target without harming the pipeline.
• Build a campaign calendar to keep Richmond, VA pipeline full year-round.
• Qualify inbound leads and route them through the funnel efficiently.
• Identify and pursue new business opportunities throughout Virginia.
• Test messaging variations and iterate based on performance data.
• Analyze campaign metrics and optimize spend against revenue targets.
• Translate customer insights into sharper campaign briefs.

Skills

Account Management

Data interpretation

Public speaking

Forecasting

Troubleshooting

Job description

Ready to build campaigns that convert? Our Customer Success Manager role offers a $94,000 - $132,000 salary and uncapped earning potential. The Customer Success Manager role rewards range — Account Management, Net Promoter Score, 6 years — with $94,000 - $132,000 and a seat that grows beyond it.

Key Responsibilities

• Beat last quarter's $94,000 - $132,000 number without burning the pipeline
• Build the campaign calendar that keeps Richmond, VA pipeline full year-round
• Qualify inbound leads and route them through the sales funnel efficiently
• Identify and pursue new business opportunities throughout VA
• Test messaging variations and iterate based on performance data
• Analyze campaign metrics and optimize spend against revenue targets
• A knack for translating customer insights into sharper campaign briefs

What You'll Bring

• Comfort presenting to a VA-wide audience without a script
• A Richmond network, or the hustle to build one from scratch
• Comfort interpreting data and translating findings into clear recommendations
• At least 7 years of standing behind your own estimates
• Hands‑on experience with modern Troubleshooting workflows and tooling
• Curiosity that outpaces your current job description

The documentation‑first team behind Property Plus Group chose Richmond on purpose, betting that great sales marketing work doesn't need a coastal zip code. We hire for character and fiercely‑supportive thinking, then trust the rest to follow.

We answer the money question first with $94,000 - $132,000, then keep going with growth budgets, mentorship, and a flexible part‑time schedule.