Customer Success Specialist

Community Development Partners; Richmond (VA); On-site; USD 64,000 - 95,000; Full time

Job summary

Community Development Partners, LLC. in Richmond, VA is seeking a Customer Success Specialist to drive retention and growth. You will partner with sales and marketing to convert opportunities, manage events, and turn leads into signed deals in the Richmond region.

The role emphasizes data-driven decision making, clear communication, and collaboration with product teams to tailor offerings to local buyers. Flexible hours with a fast-paced, growth-focused team.

Qualifications

• Leadership experience guiding mid-level initiatives.
• Strong written and verbal communication skills.
• Ability to unblock colleagues and collaborate.
• Authorized to work in the United States without sponsorship.
• Comfort defending recommendations before skeptics.
• Data-driven humility to revise opinions when data argues.

Responsibilities

• Position the company against competitors with differentiated value props.
• Close the loop between ad spend and revenue, dollar for dollar.
• Identify and pursue new business opportunities throughout VA.
• Collaborate with product teams to position new offerings in the Richmond region.
• Trade weekly notes with product on what Richmond buyers keep requesting.
• Manage event sponsorships and lead-capture programs across Richmond, VA.
• Turn cold sales marketing leads into signed deals across Richmond, VA.

Skills

Leadership

Judgment

Communication

Team player

Work authorization

Defend recommendations

Data-driven humility

Job description

Growth is a contact sport at Community Development Partners, and the Customer Success Specialist we want in Richmond, VA plays to win every quarter. Strip away the buzzwords and here's the deal — $64,000 - $95,000, temporary hours, and a sales marketing team at Community Development Partners that actually hands you the keys.

Key Responsibilities

• Position Community Development Partners against competitors with clear, differentiated value props
• Close the loop between ad spend and revenue, dollar for dollar
• Identify and pursue new business opportunities throughout VA
• Collaborate with product teams to position new offerings in the Richmond region
• Trade weekly notes with product on what Richmond buyers keep requesting
• Manage event sponsorships and lead-capture programs across Richmond, VA
• Turn cold sales marketing leads into signed deals across Richmond, VA

What You'll Bring

• Proven leadership experience guiding mid-level-level initiatives
• Mid-level-caliber judgment about when to elevate
• Excellent written and verbal communication skills
• A teammate's instinct to unblock others before yourself
• Authorized to work in the United States without sponsorship
• Comfort defending a recommendation in front of skeptics
• The humility to revise strong opinions when the data argues back

Community Development Partners earns its keep by making sales marketing predictable, a feedback-hungry promise it has quietly kept across VA. People here care as much about how we work together as what we ship.

Step in at $64,000 - $95,000, climb with structured growth, lean on a mentor, and take the flexibility Community Development Partners is genuinely proud of.