Veterinary Receptionist

National Veterinary Associates; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Kennel Care Veterinary Hospital in Chandler, AZ, part of National Veterinary Associates, seeks a friendly Support Staff member to deliver courteous client service, greet clients, and assist with daily front-desk tasks.

You will answer phones, screen service needs, schedule appointments, handle payments, manage mail and emails, and maintain client information in the practice software; a minimum of six months related experience is required.

Qualifications

• Greets clients and responds to questions.
• Processes incoming and outgoing pets, and handles payments.
• Answers phone calls, screens service needs, and schedules appointments.
• Maintains client information in business operations software.
• Minimum of 6 months job-related experience required.

Responsibilities

• Greets clients and handles payments.
• Answers phone calls and screens service needs.
• Schedules appointments and manages mail/email.
• Maintains client information in business software.
• Escalates complex matters to senior staff.

Skills

Customer service

Phone handling

Cash handling

Data entry

Scheduling

Tools

Scheduling software

CRM software

Job description

Hospital Name: Kennel Care Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.