Customer Service Representative

Star Valley Veterinary Clinic; Billings (MT); On-site; USD 31,000 - 37,000; Full time

Job summary

Friendship Veterinary Center is hiring a full-time Customer Service Representative to join the front desk team in Billings, MT. This role supports client interactions, billing, scheduling, and basic triage for patient needs, working 30–40 hours per week in a fast-paced veterinary setting.

Greet clients, answer questions, process appointments and payments, and escalate complex cases to senior staff as needed. Minimum 3 years in customer service required.

Qualifications

• Minimum of 3 years related customer service experience.
• Greet clients, respond to questions, and assist with inquiries.
• Process incoming and outgoing patients, and handle billing and payments.

Responsibilities

• Answer phone calls, including moderately complex questions.
• Initial triage of patient needs including emergent cases.
• Schedule appointments and coordinate with team.

Skills

Customer service

Phone etiquette

Billing & payments

Scheduling

Triage

Tools

Practice management software

Job description

Hospital Name: Friendship Veterinary Center

Job Type: Support Staff

Description & Requirements

Friendship Veterinary Center and Urgent Care is Hiring a Ful Time Customer Service Representative (30-40) hours per week. Customer service representatives are expected to:

Provide excellent and expeditious client experience; greet clients, respond to questions; process incoming and outgoing patients, and handles billing and payments. Answer phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handle incoming and outgoing mail and e-mail. Monitor client waiting area to ensure cleanliness. Document and maintain client information, service data and other pertinent information within practice management software. Escalate complex matters to senior staff. Minimum of 3 years related (customer service) experience required.