Customer Service Representative

NVA General Practice; Brentwood (CA); On-site; USD 23,419 - 33,062; Full time

Job summary

NVA General Practice in Brentwood, CA is looking for a proactive Customer Service Representative to join our busy veterinary team. You will play a crucial role in providing excellent client service, managing communications, and ensuring a clean waiting area.

Ideal candidates will have at least 1 year of veterinary reception experience and 2+ years in customer service. We offer a competitive pay range between $17.00 and $24.00 per hour based on experience.

Qualifications

• Minimum 1 year as a Veterinary Receptionist.
• At least 2 years in customer service across any industry.

Responsibilities

• Greet clients and process payments.
• Answer questions and schedule appointments.
• Monitor client waiting area cleanliness.

Skills

Customer service focus

Handling busy phone lines

Experience with computers

Tools

Practice management software

Job description

Customer Service Representative for a busy Veterinary, AAHA-accredited practice. Our workflow has increased and will continue to increase with the addition of new doctors in the coming year. Competitive pay and benefits package.

We are looking for a team player who is enthusiastic and dedicated to serving the needs of our clients. Experience with computers and handling busy phone lines with a top‑notch customer service focus is a huge plus. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail, e‑mail, and texting. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff.

Qualifications

• 1 year minimum Veterinary Receptionist experience
• 2+ years Customer Service – any industry

The base hourly range for this position is $17.00 - $24.00, based on experience.

Come join a team of amazing people who treat each other like family!