Client Services Representative

Star Valley Veterinary Clinic; Evansville (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Paid holidays

Floating holidays (2)

Health insurance

HSAs

Vision insurance

Life insurance

Disability coverage

401(k)

Employee assistance program

Job summary

Village East Animal Hospital in Evansville, IN is seeking a dedicated Veterinary Client Services Representative. You will greet clients and pets, answer calls, schedule appointments, and assist with front-desk duties to ensure smooth daily operations.

Ideal candidates have strong customer service skills, perform well under modest stress, and can manage payments and records accurately. Regular hours are Monday through Friday with no weekends.

Qualifications

• Previous experience in veterinary or medical reception preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage client inquiries.
• Comfort with payments and basic financial tasks.

Responsibilities

• Greet clients and pets by name.
• Answer phones promptly using the multi-line system.
• Route calls and take messages when needed.
• Provide information about surgeries, services and products.
• Schedule appointments per hospital guidelines and confirm them.
• Assist veterinarians and technicians as needed.
• Process invoices and collect payments at checkout.

Skills

Customer service

Communication

Multi-line phone handling

Cash handling

Conflict resolution

Tools

Phone system

Billing software

EMR/EHR

Job description

Job Type: Support Staff

Description & Requirements

Village East Animal Hospital is looking for dedicated CSRs that want a healthy work/life balance and want to help grow with our team to serve our clients, patients, and community!

> Paid Vacation - No waiting period, starts accruing on the day you start!

> Sick Pay - Available at start!

> Short-Term Disability Coverage Provided!

> Six (6) PAID Holidays

> PLUS Two (2) PAID Floating Holidays!

We are a small animal practice looking for a full time Veterinary Client Services Representative. We are looking for a dependable individual to join our team. This role will be responsible for greeting patients, answering telephones, scheduling appointments, and other receptionist duties as needed. The hours are scheduled Monday thru Friday 7:30a to 5:30p.

• Eligible for periodic bonuses (as applicable)
• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Short-term Disability (Basic coverage provided free)
• Long-term Diability
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
• Paid Floating Holidays (2)
• Vision insurance
• Schedule: Monday through Friday & NO weekends / NO on-call

POSITION SUMMARY:
A Client Services Representative focuses on client service and communication. He or she is the first person met in the Clinic, and is key in creating first and last impressions. The Client Services Representative must have exceptional client service and communication skills and the ability to multi-task, handle payments and financial issues. He or she must also possess a friendly attitude and the confidence to deal with stressful situations. Client Services Representative, supports veterinarians and hospital team in daily patient and client care. They communicate with clients in person, by phone, email and other online platforms.

JOB RESPONSIBILITIES:
Greet clients and pets by name. Answer phones promptly and professionally using a multi-phone line system. Route phone calls to appropriate staff/office including taking messages if necessary. Answer clients’ general questions about surgeries, veterinary services and products .(flea/tick/heartworm preventatives, vaccines, pre-anesthetic testing, pain management and other medications, shampoos, home dental products and other retail items).Provide knowledgeable advice about wellness prevention and diseases. Provide phone shoppers with a description of services and prices. Receive and send faxes. Ensure the reception area has current reading materials and is clean and odor free. This includes cleaning up after pets’ accidents in the lobby and sidewalk, if needed. Update client information (phone number, address, etc.) in both the chart and computer at client check in. Retrieve and file patient medical records. Schedule appointments according to hospital guidelines. Make appointment confirmation calls. Aid technicians in filling refill requests and review instructions with clients. Communicate doctors’ recommendations when checking out clients. Discuss financial policy with clients. Enter accurate charges into the computer. Explain invoices to show value for care provided. Collect payment at time of provided services, including making change for cash payments, processing credit cards and care credit. Verify patients vaccines status for appointments.