Customer Service Representative

Star Valley Veterinary Clinic; Chesterfield (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Chesterfield Animal Hospital is seeking a reliable support staff member to greet clients, respond to questions, and assist with daily front-desk duties in a busy veterinary practice.

You will process check-ins and payments, answer phones, schedule appointments, and manage mail. Proficiency with practice management software and a minimum of 1 year of related experience are expected.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; provide expeditious client experience.
• Process patient check-ins, outgoing/incoming patients, and payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor waiting area for cleanliness and organization.
• Document and maintain client information in the practice management software.
• Escalate complex matters to senior staff.

Skills

Client service

Phone etiquette

Scheduling

Payments handling

Mail management

Tools

Practice management software

Job description

Hospital Name: Chesterfield Animal Hospital

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.