Client Services Representative

Star Valley Veterinary Clinic; Durango (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K match

Health insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Paid time off

Pet discounts

Uniforms provided

Team events

Job summary

Riverview Animal Hospital in Durango, CO is seeking a Client Service Representative to greet clients, manage appointments, and handle communications. The team emphasizes a fast-paced, patient-focused environment with opportunities to contribute to a collaborative culture and deliver excellent client experiences.

We offer a comprehensive benefits package, competitive hourly pay, and potential bonuses. Experience with veterinary settings is a plus.

Qualifications

• Minimum of 2+ years of related customer service experience.
• Proven effective written and oral communication skills.
• Capable multitasker with strong prioritization abilities.
• Caring for animals and their owners as part of the role.

Responsibilities

• Assist with checking in clients/patients.
• Reply to client emails.
• Relay medical information to clients.
• Generally assist with day-to-day hospital operations.
• Communicate client concerns with the medical staff.
• Answer phone calls and schedule appointments.
• Process incoming and outgoing mail and e-mail.
• Monitor the client waiting area for cleanliness.

Skills

Customer service

Communication

Multitasking

Compassion for animals

Job description

Best team in town Never a dull day Always learning something new

Opportunity to advance Dogs and cats, all day every day

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

About Riverview Animal Hospital

AAHA Accredited Hospital

Cat Friendly Practice

Two locations serving the Durango community

Winner of "Best of Durango" Veterinary Hospital for 11 consecutive years

10-doctor small animal practice with an additional veterinarian joining the team

Collaborative culture focused on teamwork, communication, and continuous improvement

Advanced diagnostics, surgery, urgent care, rehabilitation, and wellness services

Our hospital provides a level of medicine that is uncommon for a general practice.

Client Service Representative Role Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

Client Service Representative Responsibilities

• Assist with checking in clients/patients
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff
• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

• 401K Retirement with employer match
• Health, Dental, and Vision insurance with a generous employer contribution
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life insurance
• Paid time off and paid holidays for eligible employees
• Pet Discounts
• Uniforms provided
• Team events and other local social activities

** For qualified candidates; benefits may vary based on experience and full vs part time