Customer Service Representative

Reggie Harris - State Farm Agency; Oxon Hill (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO

Bonus opportunities

Training provided

Job summary

Gobravvo seeks a Customer Service Representative in Oxon Hill, MD to be the main client contact, support front office operations, and contribute to service excellence in an insurance agency setting.

No prior insurance experience is required; comprehensive training and licensing support will be provided to the right candidate with strong communication and a positive attitude.

Qualifications

• No prior insurance experience required; training will be provided.
• Must be willing to obtain a Property and Casualty insurance license as required by state regulations.
• Strong phone communication and active listening skills.
• Comfortable making outbound calls and engaging with clients.
• Demonstrated ability to multitask, prioritize, and manage time effectively.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency.
• Support the daily operations of the front office, including managing inquiries, calls, and documentation.
• Work in a full-time capacity, contributing to the agency’s mission and goals.
• Receive full training and potential for advancement within the agency.
• Provide accurate information about products and services to clients and resolve any emerging issues in a timely manner.
• Efficiently manage incoming and outbound calls, addressing customer questions and concerns.
• Handle customer complaints by providing appropriate solutions and alternatives within established timeframes, and follow up to ensure complete resolution.
• Maintain detailed records of customer interactions, process customer accounts, and handle necessary documentation and filing.
• Collaborate with team members to ensure consistent delivery of high-quality customer service.
• Maintain confidentiality and adhere to agency policies and procedures at all times.

Skills

Phone communication

Active listening

Multitasking

Written communication

Empathy

Technology skills

Job description

Are you passionate about delivering exceptional service and building lasting relationships with customers? We are seeking a dedicated and enthusiastic Customer Service Representative to join our team full-time in Oxon Hill, MD. This dynamic position is ideal for individuals who thrive in a fast-paced office environment and enjoy interacting with clients to provide support, information, and solutions. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction, managing front office responsibilities, and contributing to the overall success of our agency.

The Customer Service Representative position offers a unique opportunity to grow your career within a reputable insurance agency. No prior insurance experience is required, as comprehensive training will be provided to the right candidate who demonstrates a positive attitude, excellent communication skills, and a willingness to learn. This role is essential for maintaining high service standards and supporting the agency's mission to deliver outstanding customer care.

Working as a Customer Service Representative in Oxon Hill, MD, provides the chance to engage with a diverse community while developing valuable professional skills. The welcoming atmosphere of the area and the supportive team environment make it a great place to launch or advance your career in customer service. If you are ready to take the next step and join a team that values growth and collaboration, this is the opportunity for you!

Customer Service Representative - Summary

• Serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency
• Support the daily operations of the front office, including managing inquiries, calls, and documentation
• Work in a full-time capacity, contributing to the agency’s mission and goals
• Receive full training and potential for advancement within the agency

Duties & Responsibilities

• Provide accurate information about products and services to clients and resolve any emerging issues in a timely manner
• Efficiently manage incoming and outbound calls, addressing customer questions and concerns
• Handle customer complaints by providing appropriate solutions and alternatives within established timeframes, and follow up to ensure complete resolution
• Maintain detailed records of customer interactions, process customer accounts, and handle necessary documentation and filing
• Collaborate with team members to ensure consistent delivery of high-quality customer service
• Maintain confidentiality and adhere to agency policies and procedures at all times

Salary & Benefits

• Competitive base pay with additional bonus opportunities
• PTO including vacation and personal/sick days
• Valuable on-the-job experience and skill development
• Opportunities for professional growth and advancement within the agency

Qualifications & Requirements

• No prior insurance experience required; training will be provided
• Must be willing to obtain a Property and Casualty insurance license as required by state regulations
• Strong phone communication and active listening skills
• Comfortable making outbound calls and engaging with clients
• Demonstrated ability to multitask, prioritize, and manage time effectively
• Excellent written and verbal communication and presentation skills
• Patient, empathetic, and able to advocate for clients when necessary
• Strong problem-solving and organizational skills

Ideal Candidate Snapshot

• Outgoing, professional demeanor with a passion for helping others
• Enjoys interacting with people and building rapport quickly
• Technologically savvy with strong computer skills
• Collaborative, works well with team members in a dynamic office setting
• Driven to learn and grow within the insurance industry

Other Relevant Information

• This position is with an independent contractor agent for a major insurance provider, not directly with the parent company
• Employment requires successful completion of all applicable licensing requirements and training programs
• Employees of this agency are not employees of the parent insurance company
• The agency is committed to providing equal employment opportunities (EEO) and encourages all qualified applicants to apply