Customer Service Representative

Megan Holotik State Farm Agency; Cambridge (MD); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two weeks PTO

Retirement plan after 1 year

On-the-job training

Descripción de la vacante

State Farm-affiliated insurance agency in Cambridge, MD seeks a Customer Service Representative to provide friendly, needs-based service to policyholders and prospective clients. No prior insurance experience required; training and licensing support are provided.

This full-time role emphasizes client relationships, confidentiality, and professional growth within a collaborative team. You will respond to inquiries, explain coverages, and work to ensure accurate policy information and timely

Formación

• Previous customer service experience preferred but not required.
• Strong written, verbal, and listening communication skills.
• Demonstrated self-motivation and initiative in problem-solving.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfort working collaboratively in a team-oriented environment.
• Ability to assess customer needs and conduct effective interviews.
• Strong interpersonal skills to build rapport and relate effectively to customers.
• Willingness and ability to obtain Property and Casualty license as well as Life and Health license (training provided).

Responsabilidades

• Establish and maintain customer relationships, following up with clients as needed to ensure satisfaction and retention.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing matters.
• Utilize active listening and effective communication to address customer questions and resolve concerns promptly.
• Conduct customer-focused reviews to identify and recommend appropriate insurance solutions.
• Collaborate with team members to achieve agency goals and deliver a seamless customer experience.
• Support agency operations by adhering to established procedures and regulatory requirements.
• Maintain confidentiality and professionalism in all client interactions.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Detail oriented

Licensing readiness

Descripción del empleo

As a Customer Service Representative (CSR), you will play a crucial role in delivering exceptional service and support to clients within an established insurance agency. This full-time position is ideal for individuals who possess a talent for customer care and a passion for helping others. While prior insurance experience is not required, a commitment to learning and a customer-first mindset are essential to excel in this dynamic role. Join a team that values professionalism, growth, and a dedication to enhancing each customers experience.

The Customer Service Representative opportunity offers a supportive environment where your ability to connect with customers and proactively address their needs will directly contribute to the agency’s success. As a member of the team, you will help foster lasting relationships with policyholders, respond promptly to questions, and ensure each client feels valued and informed throughout their insurance journey. This role is an excellent entry point for those interested in advancing their career in the insurance industry.

Located in Cambridge, MD, this agency provides a positive and collaborative work culture that emphasizes professional development and personal growth. The area offers a friendly community atmosphere, contributing to a rewarding workplace experience. If you aspire to inspire loyalty and make a meaningful impact, we encourage you to apply for this Customer Service Representative position today.

Customer Service Representative - Summary

• Serve as the first point of contact for policyholders and prospective clients.
• Deliver prompt, accurate, and courteous service in all customer interactions.
• Educate customers about insurance products and coverage options using a needs-based approach.
• Build and sustain strong client relationships to support business retention and growth.

Duties & Responsibilities

• Establish and maintain customer relationships, following up with clients as needed to ensure satisfaction and retention.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing matters.
• Utilize active listening and effective communication to address customer questions and resolve concerns promptly.
• Conduct customer-focused reviews to identify and recommend appropriate insurance solutions.
• Collaborate with team members to achieve agency goals and deliver a seamless customer experience.
• Support agency operations by adhering to established procedures and regulatory requirements.
• Maintain confidentiality and professionalism in all client interactions.

Salary & Benefits

• Competitive base salary, commission, and performance-based bonus opportunities.
• Two weeks paid time off, supporting a healthy work-life balance.
• Retirement plan participation available after one year of employment.
• Valuable on-the-job experience and training in the insurance industry.
• Clear pathways for career advancement and growth within the agency.

Qualifications & Requirements

• Previous customer service experience preferred but not required.
• Strong written, verbal, and listening communication skills.
• Demonstrated self-motivation and initiative in problem-solving.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfort working collaboratively in a team-oriented environment.
• Ability to assess customer needs and conduct effective interviews.
• Strong interpersonal skills to build rapport and relate effectively to customers.
• Willingness and ability to obtain Property and Casualty license as well as Life and Health license (support and training provided).

Ideal Candidate Snapshot

• Empathetic and approachable, with a genuine desire to help others.
• Flexible and adaptable, able to manage shifting priorities in a fast-paced environment.
• Proactive communicator who anticipates client needs and offers timely solutions.
• Committed to professional ethics and confidentiality.
• Enthusiastic about personal and professional development within the insurance sector.

Other Relevant Information

This position is offered by an independent insurance agency affiliated with State Farm, not directly by State Farm Insurance Companies.

Employment is contingent upon successful completion of all applicable licensing requirements and training programs.

Employees are hired directly by the agency and are not employees of State Farm Insurance Companies.

The agency is an equal opportunity employer and values diversity in the workplace.