Insurance Customer Service Representative

gobravvo; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive training

License prep provided

Vacation and personal/sick days

Job summary

gobravvo is seeking an Insurance Customer Service Representative to deliver prompt, accurate, and personalized service to clients navigating insurance options and policy lifecycle. Training will be provided to develop necessary licenses in Property & Casualty and Life & Health, with opportunities for advancement based on performance.

You will handle inquiries about availability, changes, and claims, while staying current with product updates and licensing requirements.

Qualifications

• Excellent interpersonal and communication skills.
• People-first mentality with a focus on customer service.
• Strong organizational skills and attention to detail.
• Self-motivated and proactive in problem solving.
• Ability to learn and utilize computer functions efficiently.
• Commitment to ongoing education and staying current with industry trends.

Responsibilities

• Establish and maintain strong customer relationships through regular follow-up.
• Provide prompt, accurate, and friendly customer service, including handling inquiries about insurance availability, coverage, policy changes, transfers, claim submissions, and billing.
• Utilize a needs-based review process to educate clients about various insurance options.
• Demonstrate a strong work ethic and commitment to daily success.
• Report timely and thorough activity updates to management.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Multi-tasking

Attention to detail

Self-motivated

Licensing readiness

Job description

Insurance Customer Service Representative

Are you passionate about delivering outstanding service and helping individuals find the right insurance solutions? We are seeking a dedicated Insurance Customer Service Representative to join a high-performing team. This is an excellent opportunity for motivated candidates looking to build a rewarding career in the insurance industry. Experience in insurance is not required; comprehensive training will be provided for individuals with the right attitude and skills.

As an Insurance Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing prompt, accurate, and personalized support. You will have the opportunity to develop meaningful relationships with clients, educate them on insurance options, and support their needs through every stage of their policy lifecycle. This position encourages growth and professional development, with opportunities for advancement based on performance and dedication.

The Insurance Customer Service Representative role is ideal for energetic, self-motivated individuals who thrive in a fast-paced environment and are committed to delivering value-based customer conversations. If you are a proactive problem solver who enjoys working within a collaborative team and is eager to learn and grow, this is your chance to join a respected organization in the insurance sector.

Working as an Insurance Customer Service Representative offers a dynamic and engaging workplace. You will interact with a diverse range of clients, handle inquiries regarding policy availability, eligibility, changes, and claims, and ensure clients receive clear communication and support throughout their insurance experience. You will also stay current with product updates, policy regulations, and licensing requirements to provide the most up-to-date information to clients.

Comprehensive training will be provided to ensure you have the skills and knowledge to obtain the necessary Property & Casualty and Life & Health insurance licenses. This position emphasizes continuous improvement and professional development, supporting you in pursuing ongoing education and maintaining relevant certifications.

Insurance Customer Service Representative - Summary

• Serve as the first point of contact for clients seeking insurance support and guidance
• Provide exceptional customer service and build lasting client relationships
• Educate clients on insurance options to help them make informed decisions
• Engage in value-driven conversations to identify customer needs
• Support business growth through proactive service and communication

Duties & Responsibilities

• Establish and maintain strong customer relationships through regular follow-up
• Provide prompt, accurate, and friendly customer service, including handling inquiries about insurance availability, coverage, policy changes, transfers, claim submissions, and billing
• Utilize a needs-based review process to educate clients about various insurance options
• Demonstrate a strong work ethic and commitment to daily success
• Report timely and thorough activity updates to management
• Stay up to date with product changes, licensing requirements, and technical developments

Salary & Benefits

• Competitive salary plus performance-based bonus structure
• PTO including vacation and personal/sick days
• Opportunities for valuable, hands-on experience in the insurance sector
• Growth potential and advancement opportunities within the organization
• Comprehensive training provided to ensure success in the role

Qualifications & Requirements

• Excellent interpersonal and communication skills (written, verbal, and listening)
• People-oriented with a customer-first mentality
• Strong organizational skills and attention to detail
• Self-motivated and proactive in problem solving
• Ability to learn and utilize computer functions efficiently
• Demonstrated pride in delivering accurate and timely work
• Ability to work collaboratively within a team environment
• Effective multi-tasking and time management skills
• Must be able to obtain Property & Casualty and Life & Health insurance licenses
• Commitment to ongoing education and staying current with industry trends

Ideal Candidate Snapshot

• Energetic, self-starter who thrives in a fast-paced setting
• Passionate about helping others and delivering exceptional service
• Eager to learn and embrace new challenges in the insurance industry
• Goal-oriented with a drive for personal and professional growth
• Values accuracy, integrity, and teamwork

Other Relevant Information

• This role is with an independent contractor agent, not directly with a national insurance company
• Employees must complete all applicable licensing requirements and training programs
• The organization is committed to providing equal employment opportunities (EEO) to all qualified individuals
• The work environment encourages continuous improvement and advancement

Employees of independent contractor agents are not employees of the parent insurance company. All employees must comply with applicable licensing requirements and training programs. Equal Opportunity Employer.