Insurance Customer Service Representative (Licensed)

gobravvo; Oxon Hill (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K retirement plan

Medical insurance options

Paid holidays

Up to four weeks of paid vacation

Job summary

State Farm independent contractor agent in Oxon Hill, MD is seeking a licensed Insurance Customer Service Representative. You will build lasting client relationships, handle inquiries on coverage options and billing, and support growth goals within a collaborative team.

Licensing requirements include P&C and Life/Health, with training provided as needed. The role offers a base salary with bonus opportunities, plus vacation and benefits.

Qualifications

• State-issued Property & Casualty insurance license required.
• Life and Health insurance license required or willingness to obtain upon hire.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Establish and maintain strong customer relationships through proactive communication and follow-up.
• Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
• Educate clients on insurance products using a customer-focused and needs-based review process to help them make informed decisions.
• Maintain a high standard of work ethic with a daily commitment to achieving team and individual success.
• Utilize technology and computer systems to manage client accounts and provide timely activity reports to agency leadership.
• Stay up-to-date on product changes, licensing requirements, industry developments, and participate in continuing education as needed.
• Participate in team meetings and contribute positively to the agency environment.
• Support business growth initiatives and assist in meeting the agency’s sales and service goals.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Problem solving

Team player

Job description

Insurance Customer Service Representative (Licensed) - Summary

Join a thriving insurance agency as a full-time Insurance Customer Service Representative (Licensed). In this essential role, you will be a key member of a dynamic team dedicated to delivering exceptional service and support to clients. The position is ideal for individuals who are motivated, organized, and passionate about helping people with their insurance needs. As a valued Insurance Customer Service Representative (Licensed), you will play a crucial role in building lasting customer relationships, supporting business growth, and ensuring that every client receives prompt and accurate service. Working in Oxon Hill, MD, offers the benefit of joining a reputable agency in a vibrant and accessible area.

Duties & Responsibilities

• Establish and maintain strong customer relationships through proactive communication and follow-up.
• Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
• Educate clients on insurance products using a customer-focused and needs-based review process to help them make informed decisions.
• Maintain a high standard of work ethic with a daily commitment to achieving team and individual success.
• Utilize technology and computer systems to manage client accounts and provide timely activity reports to agency leadership.
• Stay up-to-date on product changes, licensing requirements, industry developments, and participate in continuing education as needed.
• Participate in team meetings and contribute positively to the agency environment.
• Support business growth initiatives and assist in meeting the agency’s sales and service goals.

Salary & Benefits

• Competitive base salary with bonus opportunities, commensurate with experience and performance.
• 401K retirement plan to help you plan for your future.
• Medical insurance options available for eligible employees.
• Paid holidays and up to four weeks of paid vacation to support work-life balance.
• Valuable experience in a reputable insurance agency environment.
• Opportunities for career advancement and professional growth within the agency.

Qualifications & Requirements

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational abilities and attention to detail.
• Self-motivated with the ability to work effectively in a fast-paced, team-oriented environment.
• Proactive approach to problem solving and customer support.
• Dedication to delivering outstanding customer service at all times.
• Proficiency in using computers and learning new software functions.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• State-issued Property & Casualty insurance license required.
• Life and Health insurance license required or willingness to obtain upon hire.
• Commitment to maintaining current knowledge of insurance products and industry standards through ongoing education.

Ideal Candidate Snapshot

• Energetic, positive, and enthusiastic about providing value-based service.
• Enjoys building client relationships and contributing to agency success.
• Adaptable and thrives in a collaborative, client-focused environment.
• Demonstrates a strong sense of responsibility and pride in accuracy and timeliness of work.
• Possesses a growth mindset and is open to continuous learning and professional development.

Other Relevant Information

• This role is with a State Farm independent contractor agent and not directly with State Farm Insurance Companies.
• Employment is contingent on the successful completion of any applicable licensing requirements and training programs.
• State Farm agents are independent contractors who hire their own employees.
• The agency supports a welcoming and inclusive workplace for all qualified applicants.