Customer Service Representative

Donna Carter - State Farm Agency; Alexandria (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) plan

Professional growth opportunities

Job summary

Gobravvo in Virginia is seeking a Customer Service Representative to act as the first point of contact for clients, handling inquiries, policy management, and claims support. The role emphasizes customer-focused service, ongoing learning, and growth within the insurance field.

You will work with a team, complete licensing training (P&C and Life & Health after 30 days), bilingual English/Spanish preferred, and enjoy benefits including PTO, health insurance, and 401(k) as you build a stable career

Qualifications

• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Strong organizational skills, attention to detail, and the ability to multi-task effectively.
• Proactive approach to problem-solving and commitment to providing outstanding customer service.
• Willingness to obtain Property & Casualty and Life & Health licenses within 30 days of hire; ongoing education.

Responsibilities

• Establish and maintain positive customer relationships through regular follow-ups and timely responses to inquiries.
• Deliver prompt, accurate, and friendly customer service, including assisting with questions about insurance products, eligibility, policy changes, coverage options, claims, and billing issues.
• Utilize a needs-based review process to educate customers on available insurance solutions, helping them make informed decisions.
• Support agency growth by providing value-driven conversations and ensuring a remarkable customer experience at every interaction.
• Maintain detailed records of customer interactions and provide thorough activity reports to the agent as required.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Licensing readiness

Job description

Customer Service Representative - Summary

The Customer Service Representative (CSR) is an essential part of any insurance agency's client-facing team, responsible for delivering outstanding support and service to customers. As a Customer Service Representative, you will act as the first point of contact for clients, assisting them with inquiries, policy management, and claims processes, while helping to ensure a positive customer experience at every touch point. This role is ideal for energetic, customer-focused professionals who take pride in helping others and are seeking opportunities for growth in the insurance industry. The position offers comprehensive training for candidates with the right skill set, regardless of prior insurance experience.

As a Customer Service Representative, you will contribute to the agency's mission by fostering long-lasting relationships with clients and guiding them through insurance options suited to their needs. You will also play a key role in supporting the office environment, working alongside fellow team members to meet agency goals. With a strong focus on professional development, the position provides valuable industry experience and advancement potential.

Working as a Customer Service Representative offers an excellent opportunity to develop expertise in insurance, communication, and client relationship management. You will benefit from a collaborative team culture and have the chance to make a meaningful impact in serving the community. If you are a motivated self-starter who thrives in a dynamic setting, this role provides a pathway toward a rewarding and stable career in customer service within the insurance sector.

Duties & Responsibilities

• Establish and maintain positive customer relationships through regular follow-ups and timely responses to inquiries.
• Deliver prompt, accurate, and friendly customer service, including assisting with questions about insurance products, eligibility, policy changes, coverage options, claims, and billing issues.
• Utilize a needs-based review process to educate customers on available insurance solutions, helping them make informed decisions.
• Support agency growth by providing value-driven conversations and ensuring a remarkable customer experience at every interaction.
• Maintain detailed records of customer interactions and provide thorough activity reports to the agent as required.
• Demonstrate a strong work ethic, dedication to customer satisfaction, and willingness to proactively resolve client concerns.
• Adapt to evolving insurance products, regulations, and technologies through ongoing learning and professional development.
• Collaborate effectively with team members to achieve office and individual performance goals.

Salary & Benefits

• Competitive hourly wage starting at $22 per hour
• PTO including vacation and personal/sick days
• Health insurance benefit with a portion of the premium paid by the employer for eligible employees
• 401(k) plan with employer match after one year of employment
• Opportunities for professional growth and advancement within the agency
• Valuable industry experience and training

Qualifications & Requirements

• Exceptional interpersonal and communication skills, both written and verbal
• Ability to work efficiently in a fast-paced, team-oriented environment
• Strong organizational skills, attention to detail, and the ability to multi-task effectively
• Proactive approach to problem‑solving and commitment to providing outstanding customer service
• Comfortable learning and utilizing computer systems for client management
• Pride in producing accurate and timely work
• Must be able to obtain Property & Casualty and Life & Health licenses within 30 days of hire (training and support provided)
• Willingness to stay current on product changes, licensing requirements, and industry developments through continuing education
• Bilingual abilities in English and Spanish are preferred, but not required

Ideal Candidate Snapshot

• Motivated, self-starting professional eager to learn and grow within the insurance industry
• Dedicated to fostering positive client experiences and building lasting customer relationships
• Adaptable, detail-oriented, and enthusiastic about working as part of a collaborative team
• Demonstrates initiative, reliability, and strong problem-solving skills

Other Relevant Information

• This position is with an independent contractor agent, not with the parent insurance company. Employment is contingent upon successfully completing applicable licensing and training requirements.
• Employees of independent agents are not considered employees of the parent insurance company.
• Equal Opportunity Employer. Applications are encouraged from individuals of all backgrounds and experience levels.