Bilingual Customer Service Representative

gobravvo; Silver Spring (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

PTO including vacation, personal, and

401(k) retirement plan

Paid training and ongoing professional

Career development opportunities

Job summary

gobravvo in Gaithersburg, MD seeks a Bilingual Customer Service Representative to serve a diverse client base in English and Spanish. The role focuses on lead generation, consultation on insurance products, and exceptional service. Training is provided to build licensing into Property & Casualty and Life & Health credentials.

Ideal candidates are self-starters who enjoy problem-solving and teamwork, with a clear path for career advancement within the agency.

Qualifications

• Bilingual in Spanish and English required.
• Property & Casualty license obtainable.
• Life & Health license obtainable.
• Insurance sales experience preferred but not required.

Responsibilities

• Develop leads and schedule appointments to drive new business.
• Identify customer needs and recommend suitable insurance products and services.
• Establish and nurture positive customer relationships through effective communication.
• Follow up with clients to ensure satisfaction and address concerns.
• Deliver prompt, accurate, and friendly customer service in both Spanish and English.
• Maintain detailed records and support agency operations as needed.

Skills

Bilingual (Spanish/English)

Customer service

Communication

Education

Property & Casualty license (must be able to obtain)

Life & Health license (must be able to obtain)

Job description

The role of Bilingual Customer Service Representative is a vital position within the insurance sector, requiring fluency in both Spanish and English to deliver outstanding service to a diverse client base. This full-time opportunity is based in Gaithersburg, MD, and offers a chance to join a reputable insurance agency committed to providing comprehensive coverage solutions and exceptional customer experiences. As a Bilingual Customer Service Representative, you will receive thorough training, making it an excellent entry point for candidates new to the insurance field but eager to develop their skills and pursue a rewarding, long-term career.

In this role, you will play an instrumental part in supporting business growth through proactive engagement with customers, leveraging your bilingual communication abilities to foster trust and ensure clarity across all interactions. The position is well-suited to motivated self-starters who thrive in dynamic environments and are passionate about helping others. You will handle a variety of responsibilities, from generating leads and scheduling appointments to providing knowledgeable guidance on insurance products and ensuring a seamless customer experience at every touchpoint.

The Bilingual Customer Service Representative position is ideal for individuals who enjoy problem-solving, multi-tasking, and building relationships. You will be expected to work collaboratively with your team, contribute to the agency's mission of protecting clients’ assets, and demonstrate a keen attention to detail in all customer interactions. With a supportive training program, you will be prepared to obtain the necessary Property & Casualty as well as Life & Health insurance licenses, further expanding your expertise and eligibility for career advancement opportunities within the organization.

Working in Gaithersburg, MD, offers the advantage of serving a vibrant, multicultural community, allowing you to make a positive impact on individuals and families by guiding them through important insurance decisions. The agency values diversity, inclusivity, and professional development, ensuring all employees have access to growth opportunities and a welcoming workplace environment.

Bilingual Customer Service Representative - Summary

• Full-time position in the insurance industry, serving a multicultural customer base
• Requires fluency in Spanish and English
• Comprehensive training provided; insurance experience not required
• Supportive team environment with opportunities for advancement
• Located in Gaithersburg, MD, serving a vibrant and diverse community

Duties & Responsibilities

• Develop leads and schedule appointments to drive new business
• Identify customer needs and recommend suitable insurance products and services
• Establish and nurture positive customer relationships through effective communication
• Follow up with clients to ensure satisfaction and address any concerns
• Deliver prompt, accurate, and friendly customer service in both Spanish and English
• Maintain detailed records and support agency operations as needed

Salary & Benefits

• Base salary with commission and bonus potential
• PTO including vacation, personal, and sick days
• Health insurance coverage
• 401(k) retirement plan
• Paid training and ongoing professional development
• Valuable experience in the insurance sector
• Clear pathway for growth and advancement within the agency

Qualifications & Requirements

• Bilingual proficiency in Spanish and English
• Property & Casualty license (must be able to obtain)
• Life & Health license (must be able to obtain)
• Insurance sales experience preferred, but not required
• Prior sales experience (inside, outside, retail, or telemarketing) preferred
• Excellent written, verbal, and listening communication skills
• Strong self-motivation and ability to work independently
• Proven ability to multi-task and adapt in a fast-paced environment
• Strong interpersonal skills and ability to effectively relate to customers

Ideal Candidate Snapshot

• Driven and energetic, with a passion for customer service
• Fluent in both Spanish and English, able to communicate across cultures
• Quick learner, ready to obtain necessary insurance licenses
• Goal-oriented and motivated by performance incentives
• Adaptable and comfortable working in a dynamic team setting
• Committed to personal and professional growth within the insurance industry

Other Relevant Information

• This agency is committed to equal opportunity employment and a nondiscriminatory workplace environment
• Applicants must be willing to undergo training and licensure as required by state regulations
• Comprehensive support and mentorship available for career development