Customer Service Representative

Taylor Green - State Farm Agency; Austin (TX); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (12 days/year)

Life insurance after 6 months

Professional growth opportunities

Team oriented training and development

Job summary

gobravvo is seeking a Customer Service Representative to deliver exceptional client support for an insurance agency. The role emphasizes proactive communication, needs-based guidance, and relationship-building to enhance client experiences.

Ideal candidates will excel in fast-paced environments, maintain strong attention to detail, and pursue licensing in Property & Casualty and Life & Health insurance where required. Training and growth opportunities are available within a supportive team.

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational abilities and the capacity to manage multiple tasks effectively.
• Self-motivated and proactive in problem-solving situations.
• High attention to detail and a commitment to accuracy in all tasks.
• Ability to work collaboratively within a team environment.
• Must be able to obtain Property & Casualty and Life & Health insurance licenses as required.

Responsibilities

• Establish and maintain strong relationships with clients, providing follow-up communication as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance coverage, policy changes, eligibility, claims, billing, and related topics.
• Educate clients about available insurance options through needs-based discussions and a customer-focused review process.
• Demonstrate a high level of professionalism, maintaining a strong work ethic and a commitment to daily success and accountability.
• Collaborate with the team to achieve business goals and enhance the overall client experience.
• Prepare and provide timely activity reports to the supervising agent to track progress and client interactions.

Skills

Excellent communication

Organizational skills

Proactive problem solving

Detail oriented

Team collaboration

Licensing readiness

Tools

CRM software

Job description

Customer Service Representative - Summary

As a Customer Service Representative (CSR), you will play a key role in delivering exceptional service and support to clients while representing a respected insurance agency. This position is designed for individuals who excel at building relationships, facilitating value-driven conversations, and providing a remarkable customer experience. The role offers an opportunity for professional growth, valuable industry experience, and advancement potential within a well-established team. No prior insurance experience is required, as comprehensive training will be provided for the right candidate. With a focus on supporting customers throughout their insurance journey, the Customer Service Representative position emphasizes proactive communication, problem solving, and attention to detail. If you are a motivated self-starter who thrives in a dynamic environment and is passionate about helping others, this role offers a rewarding career path with excellent earning potential. Join a supportive team and contribute to a mission of exceeding client expectations through outstanding customer service.

Duties & Responsibilities

• Establish and maintain strong relationships with clients, providing follow-up communication as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance coverage, policy changes, eligibility, claims, billing, and related topics.
• Educate clients about available insurance options through needs-based discussions and a customer-focused review process.
• Demonstrate a high level of professionalism, maintaining a strong work ethic and a commitment to daily success and accountability.
• Collaborate with the team to achieve business goals and enhance the overall client experience.
• Prepare and provide timely activity reports to the supervising agent to track progress and client interactions.

Salary & Benefits

• Competitive base salary with additional commission opportunities.
• PTO (Paid Time Off): 12 days per year, including personal, sick, and vacation days.
• Comprehensive health insurance coverage.
• Life insurance benefits available after six months of employment.
• Opportunities for professional growth, skill development, and advancement within the agency.
• Supportive workplace culture focused on training, development, and career progression.

Qualifications & Requirements

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational abilities and the capacity to manage multiple tasks effectively.
• Self-motivated and proactive in problem-solving situations.
• High attention to detail and a commitment to accuracy in all tasks.
• Ability to work collaboratively within a team environment.
• Customer service orientation with a dedication to meeting and exceeding client needs.
• Willingness and ability to learn computer functions and new technologies as needed for the role.
• Ability to provide thorough and timely reports to supervisors.
• Must be able to obtain Property & Casualty and Life & Health insurance licenses as required.
• Support for licensing and training will be provided.
• Commitment to keeping up-to-date with industry changes, licensing requirements, and continuing education.

Ideal Candidate Snapshot

Energetic and personable, with a genuine interest in helping others. Motivated self-starter who thrives in a fast-paced, goal-oriented setting. Flexible and adaptable to changing priorities. Driven to achieve personal and team success through dedication and hard work. Excited to build a long-term career in the insurance and customer service industry.

Other Relevant Information

This position is with an independent contractor agent affiliated with a leading insurance brand, offering a unique opportunity to gain industry experience and grow professionally. Selected candidates must successfully complete all required licensing and training programs to ensure compliance and effectiveness in the role. Enjoy working in an environment that values teamwork, integrity, and a commitment to excellence.

Applicants from diverse backgrounds and experience levels are encouraged to apply; the company is an Equal Opportunity Employer.

Disclosure: This position is with an independent contractor agent, not with the parent insurance company. Employees of the agent are not employees of the parent insurance company. Licensing requirements and training must be completed as specified.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.