Customer Service Representative

gobravvo; Germantown (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life insurance

401(k) retirement plan

PTO: paid vacation and sick days

Commission/bonus opportunities

Job summary

State Farm is seeking a Customer Service Representative in Germantown, MD to provide outstanding service to clients, explain insurance options, and support policyholders with claims and billing. This full-time role emphasizes customer care, accuracy, and a proactive, team-oriented approach.

The position requires strong communication, the ability to obtain required licenses, and a commitment to ongoing professional development within a respected insurance agency environment.

Qualifications

• Excellent communication skills, including listening and spoken English/Spanish language abilities.
• Bilingual English/Spanish is a plus, with ability to assist a diverse client base.
• Strong motivation, attention to detail, and proactive problem-solving skills.

Responsibilities

• Serve as the primary point of contact for clients, delivering outstanding service over the phone and in person.
• Educate clients about insurance options, policy details, and claims processes.
• Build relationships with clients and collaborate with team members to achieve agency goals.
• Assist clients with inquiries, updates, and billing; document interactions accurately.

Skills

Communication skills

Bilingual English/Spanish

Team collaboration

Job description

Are you passionate about providing exceptional customer service and interested in building a meaningful career in the insurance industry? We are seeking a dedicated Customer Service Representative to join a reputable agency in Germantown, MD. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting clients with their insurance needs. This full-time role offers a rewarding opportunity to make a difference in the lives of customers while developing valuable professional skills in a supportive and growth-oriented environment.

The Customer Service Representative will serve as the first point of contact for clients, providing a welcoming and professional experience both over the phone and in person. With a focus on building lasting relationships, you will be responsible for responding to questions about insurance products, clarifying policy details, facilitating claims, and ensuring that every interaction leaves a positive impression. This position is ideal for someone who is attentive, proactive, and eager to deliver top‑notch service in a fast‑paced setting.

Joining our team in Germantown, MD, means becoming part of a well‑established agency that values integrity, teamwork, and continuous improvement. The agency offers a collaborative atmosphere where your contributions are recognized and your professional growth is supported. As a Customer Service Representative, you will have the opportunity to advance your career while supporting clients with their insurance and financial needs. The role requires effective communication, critical thinking, and a genuine commitment to helping others.

Customer Service Representative - Summary

• Serve as the primary point of contact for clients, delivering outstanding service and support
• Educate clients about insurance options, policy details, and claims processes
• Work collaboratively with team members to achieve agency goals and maintain high customer satisfaction
• Be part of a respected insurance agency committed to customer care and professional development

Duties & Responsibilities

• Answer incoming calls and greet clients in a professional, courteous manner
• Establish and maintain positive customer relationships through follow‑up and ongoing communication
• Provide prompt, accurate, and friendly service by addressing inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• Use a customer‑focused, needs‑based review process to explain insurance options and help clients make informed decisions
• Assist clients with completing forms, updating information, and submitting claims
• Document client interactions and maintain accurate records
• Support team initiatives and participate in ongoing training and development

Salary & Benefits

• Competitive base salary plus commission and bonus opportunities
• PTO: Paid vacation and personal/sick days for work‑life balance
• Life insurance coverage
• 401(k) retirement plan for long‑term financial security
• Valuable experience working in a well‑established insurance agency
• Growth potential and opportunity for advancement within the agency

Qualifications & Requirements

• Sales experience in outside sales, inside sales, retail, or telemarketing preferred
• Excellent communication skills, including written, verbal, and listening abilities
• Bilingual English/Spanish skills are a plus
• Strong motivation, attention to detail, and proactive problem‑solving skills
• Ability to work effectively in a team setting
• Talent for assessing customer needs and conducting effective interviews
• Ability to relate to clients and build rapport
• Must be able to obtain Property & Casualty license
• Must be able to obtain Life & Health license

Ideal Candidate Snapshot

• Friendly, approachable, and professional demeanor
• Demonstrated passion for customer service and helping others
• Self‑starter with a positive attitude and a collaborative spirit
• Detail‑oriented with strong organizational and time management skills
• Interest in building a long‑term career in the insurance industry

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
• Enjoy working in Germantown, MD, a vibrant community with access to local amenities and a supportive business environment.