Customer Service Representative

gobravvo; Port Allen (LA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

PTO including vacation, personal, and

Retirement plan

Professional development

Job summary

gobravvo is hiring a Customer Service Representative in Louisiana to support insurance clients with a needs-based approach. The role offers full-time hours, comprehensive training, and opportunities for licensing in Property & Casualty and Life & Health insurance.

You will manage inquiries, educate clients on products, and work closely with the team to ensure high-quality service and client satisfaction. A growth-oriented environment fosters personal and professional development.

Qualifications

• Customer service experience preferred but not required.
• Salesforce or similar CRM experience preferred.
• Excellent written and verbal communication skills.
• Self-motivated with proactive problem-solving abilities.
• Detail-oriented and able to assess customer needs effectively.
• Ability to work collaboratively in a team environment.
• Must be able to obtain Property & Casualty and Life & Health insurance licenses.

Responsibilities

• Establish and maintain positive client relationships through regular communication.
• Respond promptly and accurately to inquiries about insurance products, coverage, and policy changes.
• Educate clients on available insurance options using a needs-based approach.
• Process claims, billing questions, transfers, and policy updates efficiently.
• Follow up to ensure client satisfaction and retention.
• Collaborate effectively with team members to achieve organizational goals.
• Demonstrate a strong work ethic and commitment to daily success.

Skills

Customer service

Communication

Self-motivated

Problem solving

Teamwork

Licensing readiness

Tools

Salesforce

Job description

Customer Service Representative

As a Customer Service Representative, you will play a vital role in supporting a leading insurance agency by delivering exceptional client experiences and building lasting relationships. This full-time position is ideal for motivated, energetic individuals eager to engage with customers, provide tailored solutions, and contribute to a team-oriented environment. Insurance industry experience is not required, as comprehensive training is provided for candidates who demonstrate the right skill set and a passion for customer care.

In this Customer Service Representative role, you will be entrusted with managing a variety of service requests and inquiries, ensuring that every policyholder receives prompt, accurate, and friendly support. You will utilize a needs-based consultative approach to educate clients about insurance products, help resolve their issues, and address questions related to policy coverage, claims, and billing. By joining this team, you become part of a rapidly growing business that values your dedication and offers opportunities for personal and professional development.

The Customer Service Representative position involves regular interaction with clients to assess their needs, follow up on service requests, and ensure satisfaction at every touchpoint. You will be responsible for maintaining a positive attitude, demonstrating attention to detail, and delivering value in every conversation. The organization seeks individuals who thrive in fast-paced environments, are self-driven, and enjoy the challenge of contributing to business growth through exemplary service.

Working as a Customer Service Representative provides valuable experience in the insurance industry and exposure to best practices in customer engagement, relationship management, and problem resolution. The role supports both new and existing clients, making it essential to possess strong communication skills, empathy, and a commitment to continuous learning. You will collaborate closely with team members and agency leadership to uphold the agency's high standards and contribute to a culture of success.

As a Customer Service Representative, you will also benefit from a structured compensation package that includes base pay, commission opportunities for licensed staff, paid time off, and a retirement plan. The company fosters an inclusive and supportive environment, recognizing achievement and encouraging advancement. Employees are provided with the resources and encouragement necessary to pursue additional licensing in Property & Casualty as well as Life & Health insurance, positioning you for further growth in the insurance sector.

If you are seeking a career where your customer service expertise and proactive approach can make a lasting impact, this Customer Service Representative role is an excellent fit. The supportive team culture, professional development pathways, and focus on delivering value to clients make this an outstanding opportunity for individuals at any stage of their career journey.

Customer Service Representative - Summary

• Key team member delivering exceptional customer service to insurance clients
• Engages clients in value-based conversations to support business growth
• Full-time, growth-oriented position with comprehensive training

Duties & Responsibilities

• Establish and maintain positive client relationships through regular communication
• Respond promptly and accurately to inquiries about insurance products, coverage, and policy changes
• Educate clients on available insurance options using a needs-based approach
• Process claims, billing questions, transfers, and policy updates efficiently
• Follow up to ensure client satisfaction and retention
• Demonstrate a strong work ethic and commitment to daily success
• Collaborate effectively with team members to achieve organizational goals

Salary & Benefits

• Competitive hourly pay based on experience and licensure
• Commission opportunities for licensed representatives
• PTO including vacation, personal, and sick days
• Retirement plan offerings
• Extensive professional development and advancement potential within the agency

Qualifications & Requirements

• Customer service experience preferred but not required
• Salesforce or similar CRM experience preferred
• Excellent communication skills: written, verbal, and listening
• Self-motivated with proactive problem-solving abilities
• Detail-oriented and able to assess customer needs effectively
• Ability to work collaboratively in a team environment
• Must be able to obtain Property & Casualty and Life & Health insurance licenses

Ideal Candidate Snapshot

• Energetic, people-oriented, and eager to deliver exceptional client experiences
• Motivated to learn and grow within the insurance industry
• Thrives in a dynamic, fast-paced setting
• Enjoys working in a supportive, team-based culture
• Committed to achieving high standards and contributing to business success

Other Relevant Information

• Position is with an independent contractor agent, not directly with the parent insurance company
• Successful completion of licensing and training requirements is mandatory
• Opportunities for continuing education and career advancement are available
• Inclusive, equal opportunity employment practices are upheld

Employees of agents are not employees of the parent insurance company. The agency is committed to equal employment opportunity and compliance with all relevant regulations and legal requirements.