Customer Service Representative

Chris Hubbard - State Farm Agency; Roseburg (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities

PTO (vacation & sick days)

Experience in insurance industry

Advancement opportunities

Job summary

gobravvo is seeking a Customer Service Representative in Oregon to engage daily with customers, assist with insurance inquiries, policy changes, claims, and billing, and educate clients on available products. The role emphasizes needs-based guidance, relationship building, and delivering exceptional service.

Growth and licensing training are highlighted within an independent agent setup. The position offers a competitive base with bonus opportunities, PTO, and career advancement within the

Qualifications

• Excellent interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Proactive problem-solving abilities
• Commitment to delivering high-quality customer service
• Ability to learn and utilize computer functions efficiently
• Self-motivated with a drive to achieve accuracy and timeliness
• Ability to multitask in a fast-paced office environment
• Licenses: Property & Casualty license (must be able to obtain)
• Licenses: Life and Health license (must be able to obtain)
• Dedication to keeping licenses and product knowledge current through continuing education

Responsibilities

• Establish and maintain customer relationships, providing follow-up as needed
• Deliver accurate and helpful customer service, addressing questions regarding insurance availability, eligibility, coverage options, policy changes, and claims
• Educate customers about their insurance options using a customer-focused review process
• Maintain a high level of professionalism and commitment to success every day
• Generate timely and thorough activity reports to the agent
• Stay current with product changes, licensing requirements, and technical developments through ongoing education

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Problem solving

Self-motivation

Education

Property & Casualty license

Life and Health license

Job description

Are you seeking a rewarding career in customer service where your communication skills and problem-solving abilities can truly shine? Join our team as a Customer Service Representative and become a key player in delivering outstanding support and value to customers every day. As a Customer Service Representative, you will have the opportunity to engage with clients, help them understand their insurance options, and contribute to the growth and success of a thriving agency environment. This position offers growth potential, valuable experience, and a supportive team atmosphere for professional development.

We are looking for an energetic and motivated individual who is dedicated to providing excellent customer service. While previous insurance experience is not required, we are eager to train the right candidate who demonstrates a strong skill set and a genuine interest in helping people. If you enjoy fast-paced environments, are detail-oriented, and thrive on building positive relationships, this is the perfect opportunity for you. As a Customer Service Representative, you will play a pivotal role in supporting our agency's mission to deliver exceptional experiences and solutions tailored to each customer's needs.

Customer Service Representatives in this team are responsible for establishing ongoing customer relationships, ensuring prompt and accurate service, and proactively addressing client inquiries related to insurance products, policy changes, claims, and billing. You will utilize a customer-focused approach to educate clients, foster trust, and identify opportunities to provide helpful solutions. Demonstrating a strong work ethic and total commitment to daily success is essential, as is the ability to adapt and multitask in a dynamic office setting.

Customer Service Representative - Summary

• Engage daily with customers to provide prompt and friendly support
• Assist clients with insurance-related inquiries, policy changes, claims, and billing
• Utilize a needs-based approach to educate and inform customers about available insurance products
• Foster strong client relationships to ensure ongoing satisfaction and loyalty
• Support the agency's mission of delivering exceptional customer experiences

Duties & Responsibilities

• Establish and maintain customer relationships, providing follow-up as needed
• Deliver accurate and helpful customer service, addressing questions regarding insurance availability, eligibility, coverage options, policy changes, and claims
• Educate customers about their insurance options using a customer-focused review process
• Maintain a high level of professionalism and commitment to success every day
• Generate timely and thorough activity reports to the agent
• Stay current with product changes, licensing requirements, and technical developments through ongoing education

Salary & Benefits

• Competitive base salary with bonus opportunities
• PTO including vacation and personal/sick days
• Valuable experience in the insurance industry
• Opportunities for advancement and professional growth within the agency

Qualifications & Requirements

• Excellent interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Proactive problem-solving abilities
• Commitment to delivering high-quality customer service
• Ability to learn and utilize computer functions efficiently
• Self-motivated with a drive to achieve accuracy and timeliness
• Ability to multitask in a fast-paced office environment
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Dedication to keeping licenses and product knowledge current through continuing education

Ideal Candidate Snapshot

• Energetic and people-oriented individual
• Motivated self-starter with a passion for helping others
• Adaptable to changing priorities and eager to learn new skills
• Reliable team player committed to agency success
• Demonstrates pride in delivering accurate and timely work

Other Relevant Information

This position is with an independent contractor agent, not with the parent insurance company

Selected candidates must complete all applicable licensing and training as required

Employees of independent contractor agents are not employees of the parent insurance company

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status