Customer Service Representative

Mike Newell - State Farm Agency; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary with monthly bonuse

PTO including vacation and personal or

Retirement plan options

Healthcare reimbursement

Opportunities for growth and career

Valuable experience in insurance and​

Job summary

Gobravvo's Pittsburgh office is seeking a Customer Service Representative to deliver outstanding service to clients, acting as a liaison between customers and the independent insurance agency. This full‑time role offers a collaborative environment and comprehensive training to help you thrive in a rewarding insurance career.

You will respond to inquiries, educate clients on options, assist with policy changes, billing and claims, and contribute to agency growth through proactive, value‑based

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build rapport and provide people‑oriented service.
• Strong organizational skills with attention to detail.
• Self‑motivated and proactive in problem solving.
• Comfortable learning and utilizing computer functions.
• Ability to work effectively in a team environment and manage multiple tasks.
• Commitment to delivering work accurately and in a timely manner.
• Ability to obtain Property & Casualty license
• Ability to obtain Life and Health license
• Willingness to stay current with ongoing product, licensing, and technical changes

Responsibilities

• Establish and maintain professional relationships with customers
• Handle inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• Conduct needs‑based reviews to educate customers about available insurance options
• Deliver timely and thorough activity reports to agency management
• Stay current on product changes, licensing, technical developments, and continuing education requirements
• Uphold a strong work ethic, demonstrating a commitment to success and accuracy each day
• Participate in team meetings and contribute to a positive, collaborative work culture

Skills

Communication skills

Customer service

Organization

Team player

License readiness

Job description

Customer Service Representative

As a Customer Service Representative (CSR), you will play a vital role in delivering outstanding service and support to clients, acting as a key liaison between customers and our insurance agency. This full-time position offers a unique opportunity to work in a collaborative environment, where your interpersonal skills and attention to detail will contribute directly to the success of the team and overall customer satisfaction. Whether you have previous experience in insurance or are eager to learn, we provide comprehensive training to ensure you are fully equipped to thrive in this rewarding role.

In this Customer Service Representative position, you will be responsible for establishing and nurturing customer relationships, responding to inquiries, and providing accurate information about insurance products and services. Your ability to communicate effectively and proactively address customer needs will set the tone for a positive customer experience. You will also have the chance to grow professionally, with opportunities for advancement and valuable experience in the insurance industry.

The Customer Service Representative role requires a strong work ethic, organizational skills, and a commitment to delivering exceptional service. If you are a motivated self‑starter who enjoys a fast‑paced environment, this position offers excellent income potential, benefits, and a pathway for career advancement. Working for an independent insurance agency provides a dynamic setting where your contributions and professional growth are valued and rewarded.

As a Customer Service Representative, you will be expected to maintain current knowledge of insurance products, licensing requirements, and industry developments. Your dedication to accuracy, efficiency, and collaboration will contribute directly to the agency’s continued growth and reputation for excellence. This role is ideal for individuals who are detail‑oriented, proactive problem solvers, and dedicated to helping others through value‑based conversations and personalized service.

Customer Service Representative - Summary

• Serve as a primary point of contact for clients, providing prompt and accurate service related to insurance products
• Develop long‑term customer relationships through effective communication and follow‑up
• Educate clients on insurance options and assist with policy changes, billing, and claims
• Support agency growth and reputation by delivering outstanding customer experiences

Duties & Responsibilities

• Establish and maintain professional relationships with customers
• Handle inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• Conduct needs‑based reviews to educate customers about available insurance options
• Deliver timely and thorough activity reports to agency management
• Stay current on product changes, licensing, technical developments, and continuing education requirements
• Uphold a strong work ethic, demonstrating a commitment to success and accuracy each day
• Participate in team meetings and contribute to a positive, collaborative work culture

Salary & Benefits

• Competitive salary with potential for monthly bonuses
• PTO, including vacation and personal or sick days
• Retirement plan options
• Healthcare reimbursement available
• Opportunities for growth and advancement within the agency
• Valuable experience in insurance and customer service

Qualifications & Requirements

• Excellent interpersonal and communication skills, both written and verbal
• Ability to build rapport and provide people‑oriented service
• Strong organizational skills with attention to detail
• Self‑motivated and proactive in problem solving
• Comfortable learning and utilizing computer functions
• Ability to work effectively in a team environment and manage multiple tasks
• Commitment to delivering work accurately and in a timely manner
• Ability to obtain Property & Casualty license
• Ability to obtain Life and Health license
• Willingness to stay current with ongoing product, licensing, and technical changes

Ideal Candidate Snapshot

• Energetic and motivated self‑starter eager to learn and grow
• Strong commitment to customer service and professional development
• Detail‑oriented, organized, and able to multi‑task in a fast‑paced environment
• Proactive approach to problem‑solving and client engagement
• Team player who thrives in a collaborative, supportive setting

Other Relevant Information

• This role is with an independent insurance agency; employees are not employees of the parent insurance company
• All employees must successfully complete applicable licensing and training programs
• Equal employment opportunity is provided to all applicants and employees