Customer Service Representative

Lawn Doctor DeSoto County; Olive Branch (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Job summary

A regional lawn care company is seeking a motivated Customer Service Representative to provide excellent service to customers in Olive Branch, Mississippi. Responsibilities include answering inbound calls, making outbound follow-ups, and maintaining customer records. Candidates should possess strong communication and computer skills, including proficiency in Microsoft Word and Excel. Experience in lawn care is a plus. This position offers a competitive salary and a chance to be part of a dynamic team.

Qualifications

• Friendly demeanor and willingness to be trained on company software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Takes inbound calls from customers and potential customers.
• Makes outbound calls to follow up on estimates and ensure customer satisfaction.
• Sells services over the phone.
• Maintains customer data records.
• Processes paperwork from sales and service team members.

Skills

Strong work ethic

Excellent communication skills

Strong computer skills including Microsoft Word and Excel

Job description

Overview

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

Responsibilities

• Takes inbound call from customers and potential customers
• Makes outbound calls to follow up on estimates and ensure customer satisfaction
• Sells services over the phone
• Maintains customer data records
• Processes paperwork from sales and service team members

Qualifications

The following is a representative list of duties and responsibilities associated with this position:

• Strong work ethic
• Friendly demeanor and excellent communication skills
• Strong computer skills including Microsoft Word and Excel
• Willingness to be trained on company software

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer a competitive salary.