Lawn Care Customer Service Representative

Lawn Doctor; Houston (TX); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

$13/hr and up

Sales commission (no cap)

Customer Satisfaction Incentive

Paid Vacation Days

Paid Holidays

Paid Sick Days

Job summary

Lawn Doctor of West Houston is seeking a dependable Customer Service Representative to handle inbound and outbound calls, provide price quotes, and sell Lawn Doctor services over the phone. The ideal candidate will have strong communication skills, proficiency with Microsoft Word and Excel, and the ability to learn Real Green Service Assistant software.

Experience in lawn care is a plus. This role offers $13 per hour plus sales commissions and paid vacation/holidays/sick days in a fast-paced

Qualifications

• Excellent communication skills, verbal and written.
• Strong Microsoft Office skills and ability to learn software quickly.
• Thrives in a fast-paced environment with multitasking and a can-do attitude.
• Ability to manage time and move quickly in a fast-paced setting.
• Experience in customer service or inside sales is a plus.

Responsibilities

• Takes inbound calls from customers and potential customers.
• Makse outbound calls to follow up on estimates and ensure satisfaction.
• Sells Lawn Doctor services over the phone.
• Maintains customer data records.
• Processes paperwork from sales and service teams.
• Processes payments for current customers.

Skills

Communication skills

Multitasking

Time management

Phone sales

Tools

Real Green Service Assistant

Microsoft Word

Microsoft Excel

Job description

Replies within 24 hours

Lawn Doctor of West Houston is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard‑working.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software – Real Green Service Assistant. Actual work experience in the lawn care industry is highly desirable but not required.

Responsibilities

• Takes inbound calls from customers and potential customers
• Makes outbound calls to follow up on estimates and ensure customer satisfaction
• Sells services over the phone
• Maintains customer data records
• Processes paperwork from sales and service team members
• Processes payments for current customers

If you enjoy multitasking and would like to be a part of a fast‑paced, dynamic team, we are waiting to hear from you!

Requirements

• Excellent communication skills, verbal and written
• Strong skills in Microsoft Office and able to quickly comprehend and absorb software specific to this position
• Thrives in a fast‑paced environment that demands strong multitasking skills and a can‑do attitude
• Ability to manage time and move quickly in a fast‑paced environment
• Previous experience as a customer service representative or inside sales representative is a plus

Benefits

• $13/hr and up
• Sales commission (no cap)
• Customer Satisfaction Incentive
• Paid Vacation Days
• Paid Holidays
• Paid Sick Days