Customer Service Representative

Lawn Doctor Inc.; Granbury (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Lawn Doctor Inc. is seeking a dependable Customer Service Representative to provide exceptional service to lawn care customers. You will answer phones, discuss estimates, and sell services over the phone while maintaining customer data and processing paperwork.

Training will be provided, and a positive, goal-oriented attitude is essential. Ideal candidates have strong communication skills, a good work ethic, and comfort with Microsoft Word and Excel.

Qualifications

• Strong work ethic and friendly demeanor.
• Excellent communication skills and ability to multitask.
• Training will be provided on company software.
• Experience in lawn care industry is desirable but not required.

Responsibilities

• Answer inbound calls from customers and potential customers.
• Make outbound calls to follow up on estimates and ensure customer satisfaction.
• Sell Lawn Doctor services over the phone.
• Maintain accurate customer data records.
• Process paperwork from sales and service teams.

Skills

Customer service

Strong communication

Multitasking

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Benefits

• Employee discounts


• Health insurance


• Paid time off


• Training & development

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

The following is a representative list of duties and responsibilities associated with this position:

• Takes inbound call from customers and potential customers


• Makes outbound calls to follow up on estimates and ensure customer satisfaction


• Sells services over the phone


• Maintains customer data records


• Processes paperwork from sales and service team members

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer a competitive salary, commission and benefits.