Customer Service Representative

Lawn Doctor; Carmel (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and commissions

Job summary

Lawn Doctor is seeking a dependable customer service representative to support our lawn care customers. The role involves answering phones, speaking with customers and prospects, addressing issues, maintaining customer data, and providing price quotes.

Ideal candidates have a strong work ethic, excellent communication skills, and basic computer skills including Word and Excel. Training will be provided on our software.

Qualifications

• Strong work ethic and excellent communication skills.
• Experience or ability to maintain accurate customer records.
• Willingness to learn our software and processes.

Responsibilities

• Takes inbound calls from customers and prospective customers.
• Makes outbound calls to follow up on estimates and ensure satisfaction.
• Sells services over the phone.
• Maintains customer data records.
• Processes paperwork from sales and service teams.

Skills

Customer service

Communication

Phone etiquette

Data entry

Tools

Microsoft Word

Microsoft Excel

Job description

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The role includes answering phones, speaking with customers and potential customers, addressing customer issues, maintaining customer data, providing price quotes, making outbound calls to follow up on estimates, and ensuring customer satisfaction.

The ideal candidate has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

Responsibilities

• Takes inbound calls from customers and potential customers
• Makes outbound calls to follow up on estimates and ensure customer satisfaction
• Sells services over the phone
• Maintains customer data records
• Processes paperwork from sales and service team members

Benefits

Competitive salary and commissions.

We are looking for a motivated, self-starter who is goal-oriented and hard-working. Apply today.