Customer Service Representative

Staffmark Group; Middletown (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life and Disability Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Total Talent Solutions in Middletown, CT is hiring a Customer Service Representative to assist customers, resolve issues, and build positive relationships while delivering outstanding service.

This on-site role requires a high school diploma, strong computer skills including Microsoft Office and ERP systems, and excellent verbal and written communication.

The position offers a Monday–Friday schedule, competitive hourly pay of $19.50 and potential for temp-to-hire.

Qualifications

• High school diploma or GED required; associate/bachelor preferred.
• Strong computer proficiency including Microsoft Office, Outlook, and ERP systems.
• Basic math and data entry skills required.
• Professional communication, organization, and problem-solving skills.

Responsibilities

• Serve as the primary customer service contact within the storeroom and support customers and suppliers.
• Process purchase requisitions, purchase orders, inventory replenishment, and procurement transactions.
• Monitor order status, expedite deliveries, and communicate updates to customers and vendors.
• Research and resolve invoice discrepancies, accounts payable issues, and order exceptions.
• Coordinate vendor communications, product sourcing, returns, and inventory inquiries.
• Generate reports, track KPIs, and maintain accurate records.
• Follow safety requirements and standard operating procedures; temp-to-hire opportunity.

Skills

Customer service

Communication

Data entry

Attention to detail

Time management

Education

High school diploma or GED

Associate/Bachelor preferred

Tools

Microsoft Office

Outlook

ERP systems

Job description

Total Talent Solutions - Now hiring for a Customer Service Representative

Location: Middletown, CT

Pay Rate: $19.50 per hour

Schedule: Monday - Friday | 7:30 AM - 4:00 PM + Occasional OT

Your Next Chapter Starts With \"Hello.\"

Looking for Customer Service Representative jobs in Middletown where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Supply Chain, Finance, or a related field preferred.
• Strong computer proficiency required, including daily use of Microsoft Office, Outlook, and ERP systems.
• Basic math and data entry skills required.
• Professional communication, organization, and problem-solving skills are essential.

Experience Requirements

• Previous experience in customer service, procurement, purchasing, inventory management, supply chain, or administrative support preferred.
• Experience resolving invoice discrepancies, purchase order issues, and vendor inquiries preferred.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Ability to respond quickly and professionally to customer requests while maintaining positive vendor and client relationships.
• Self-motivated with excellent verbal and written communication skills.

Physical Capabilities

• Ability to sit and work on a computer for extended periods throughout the day.
• Occasionally stand, walk, and lift up to 25 pounds.
• Must wear steel-toe shoes and safety eyewear while in designated customer or warehouse areas.
• Ability to work in a manufacturing or industrial environment with possible exposure to heat, cold, dust, and noise.
• This is an on-site, in-person position and cannot be performed remotely.

Job Duties

• Serve as the primary customer service contact within the storeroom, providing exceptional support to customers and suppliers.
• Process purchase requisitions, purchase orders, inventory replenishment requests, and procurement transactions.
• Monitor order status, expedite deliveries, and communicate updates to customers and vendors.
• Research and resolve invoice discrepancies, accounts payable issues, and order exceptions.
• Coordinate vendor communications, product sourcing, returns, and inventory-related inquiries.
• Review inventory forecasts and replenishment recommendations to maintain product availability.
• Generate reports, track KPIs, identify cost-saving opportunities, and maintain accurate records.
• Follow all customer safety requirements, standard operating procedures, and workplace policies.
• Temp-to-hire opportunity with a professional business-casual work environment.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

\"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.\" -Total Talent Solutions, Customer Service Rep

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.