Customer Service Representative

Staffmark Group; East Windsor Township (NJ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision coverage

Life and disability insurance

401(k) Plan

Team environment

Job summary

Staffmark Group in East Windsor, NJ is hiring a Customer Service Representative to assist customers, resolve inquiries, and process orders with a focus on accurate data entry and friendly communication.

This role offers a Monday–Friday schedule 8 AM–5 PM, pay rate $18.50 per hour, and benefits including medical, dental, vision, and a 401(k) plan. Prior call center experience and proficiency with Microsoft Office are preferred.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Strong computer, data entry, and communication skills.

Responsibilities

• Deliver exceptional customer service and support before and after sales.
• Respond to customer inquiries, complaints, returns, and product requests via phone and email.
• Process customer orders, provide pricing information, and coordinate order fulfillment.
• Assist with product purchasing, shipping methods, routing, and delivery schedules.
• Monitor shipments and proactively communicate shipping updates or delays.
• Contact customers regarding contract cancellations and identify resolution opportunities.
• Maintain accurate sales orders, invoicing records, and customer account information.
• Develop product knowledge and collaborate with internal teams to improve customer service processes.

Skills

Customer service

Communication skills

Data entry

Microsoft applications

Order processing

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Now hiring for a Customer Service Representative
Location: East Windsor, NJ
Pay Rate: $18.50 per hour
Schedule: Monday - Friday | 8 AM - 5 PM

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in East Windsor where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required
• Associate's or Bachelor's degree preferred
• Strong computer, data entry, and communication skills

Experience Requirements

• Previous customer service or call center experience
• Experience handling customer inquiries by phone and email
• Proficient in the use of Microsoft apps
• Ability to manage order entry, invoicing, and customer records accurately
• Experience working with shipping, logistics, or product fulfillment processes is a plus

Preferred Qualifications

• Excellent problem-solving and conflict-resolution skills
• Ability to build positive customer relationships and improve customer satisfaction
• Strong organizational skills with the ability to multitask effectively
• Knowledge of product support, sales coordination, and customer account management
• Proficiency with customer databases, CRM systems, and Microsoft Office applications

Physical Capabilities

• Ability to sit, stand, and work at a computer for extended periods
• Ability to communicate clearly by phone, email, and in person
• Capable of performing repetitive computer and data-entry tasks

Job Duties

• Deliver exceptional customer service and support before and after sales
• Respond to customer inquiries, complaints, returns, and product requests via phone and email
• Process customer orders, provide pricing information, and coordinate order fulfillment
• Assist with product purchasing, shipping methods, routing, and delivery schedules
• Monitor shipments and proactively communicate shipping updates or delays
• Contact customers regarding contract cancellations and identify resolution opportunities
• Maintain accurate sales orders, invoicing records, and customer account information
• Develop product knowledge and collaborate with internal teams to improve customer service processes

Please note: Duties and responsibilities may change based on business needs.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.