Customer Serivce

PeopleShare by PROMAN; Birdsboro (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

PeopleShare by PROMAN is seeking a Customer Service Representative to serve as the primary point of contact for customers, delivering excellent service and support. You will resolve issues, maintain accurate records, and develop product knowledge while ensuring a high-quality customer experience in a team-oriented environment.

The role requires prior customer service experience, strong communication skills, and a stable work history.

Qualifications

• Previous customer service, sales, retail, or related experience.
• Office-based customer service experience preferred.
• Stable work history with demonstrated longevity in previous roles.
• Retail candidates with 1-2+ years in a consistent position are encouraged to apply.
• Strong computer skills and aptitude for learning technology.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize responsibilities.
• Customer-focused mindset with a genuine desire to help others.
• Positive, professional attitude and strong interpersonal skills.
• Team-player mentality.
• Common sense, attention to detail, and pride in quality work.
• Ability to build rapport with customers and clients.
• Ability to lift up to 50 lbs. as needed.

Responsibilities

• Handle customer inquiries professionally and efficiently.
• Provide information regarding products and services.
• Troubleshoot and resolve customer concerns and product-related issues.
• Document and update customer records accurately.
• Maintain detailed interaction notes within company systems.
• Develop and maintain knowledge of evolving products and services.
• Deliver a positive customer experience on every interaction.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Team player

Attention to detail

Job description

Join a Team That Values Great Customer Service and Reliable Employees! Are you a customer-focused professional who takes pride in helping others? Do you enjoy working in a team environment and learning new skills? If you have strong communication abilities, good computer skills, and a stable work history, we want to hear from you!

Customer Service Representative Job Details: Schedule:

• Monday-Friday: 10:30 AM - 7:00 PM
• Saturday: 8:30 AM - 5:00 PM
• Work 2 Saturdays per month
• When scheduled on Saturday, receive 1 day off during the week
• Schedule provided a month in advance

Pay Rate:

• $16.50/hour

Selling Points about Customer Service Representative:

• Long-term temp-to-hire opportunity
• Consistent schedule with advance notice
• Supportive team environment
• Training provided for candidates with strong customer service experience
• Opportunity to build office-based customer service skills
• Collaborative workplace that values teamwork and customer satisfaction

Customer Service Representative Job Description:

As a Customer Service Representative, you will serve as the primary point of contact for customers, providing excellent service and support. This role focuses on helping customers, resolving issues, and maintaining accurate records while developing expertise in company products and services.

Responsibilities include:

• Handle customer inquiries professionally and efficiently
• Provide information regarding products and services
• Troubleshoot and resolve customer concerns and product-related issues
• Document and update customer records accurately
• Maintain detailed interaction notes within company systems
• Develop and maintain knowledge of evolving products and services
• Deliver a positive customer experience on every interaction

Customer Service Representative Job Requirements:

• Previous customer service, sales, retail, or related experience
• Office-based customer service experience preferred
• Stable work history with demonstrated longevity in previous roles
  • Retail candidates with 1-2+ years in a consistent position are encouraged to apply
• Strong computer skills and aptitude for learning technology
• Excellent written and verbal communication skills
• Ability to multitask and prioritize responsibilities
• Customer-focused mindset with a genuine desire to help others
• Positive, professional attitude and strong interpersonal skills
• Team-player mentality
• Common sense, attention to detail, and pride in quality work
• Ability to build rapport with customers and clients
• Ability to lift up to 50 lbs. as needed

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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