Customer Service Representative

Staffmark Group; Winchester (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life, disability, and AD&D insurance

Employee assistance program

Flexible schedule

Paid training

Referral program

Job summary

Staffmark Group seeks a Customer Service Representative to handle inbound and outbound calls in a direct-hire role at Winchester, KY. The role supports Medicare/Medicaid beneficiaries, providing professional, courteous assistance in a fast-paced environment.

The position requires a high school diploma or GED, 3+ months of experience, and strong verbal/written communication. Training, flexible scheduling, and a comprehensive benefits package are offered.

Qualifications

• High school diploma or GED required.
• 3+ months of customer service experience preferred.
• Experience using computers, phone systems, and headsets preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer inbound and outbound customer service calls.
• Assist Medicare and Medicaid beneficiaries with benefit-related questions.
• Accurately enter and update information in company systems.
• Follow call scripts, policies, and compliance requirements.
• Escalate complex issues when necessary.
• Track call activity for reporting and auditing purposes.
• Participate in training sessions and team meetings.
• Maintain confidentiality and provide excellent customer service.

Skills

Verbal communication

Written communication

Customer service

Computer skills

Phone systems

Headsets

Bilingual (asset)

Education

High school diploma or GED

Additional customer service training

Tools

CRM software

Order processing systems

Job description

Now hiring for a Customer Service Representative - Direct Hire

Location: Winchester, KY

Pay Rate: $20.09 per hour

Schedule: Monday - Friday | 9 AM - 6 PM

Talk, Solve, Smile-That's the Job.

Looking for a rewarding customer service career where you can make a difference? Join a growing team supporting Medicare and Medicaid beneficiaries by providing professional, compassionate assistance in a fast-paced call center environment.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• 3+ months of customer service or call center experience preferred
• Experience using computers, phone systems, and headsets preferred
• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.

Job Duties

• Answer inbound and outbound customer service calls
• Assist Medicare and Medicaid beneficiaries with benefit-related questions
• Accurately enter and update information in company systems
• Follow call scripts, policies, and compliance requirements
• Escalate complex issues when necessary
• Track call activity for reporting and auditing purposes
• Participate in training sessions and team meetings
• Maintain confidentiality and provide excellent customer service

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Sick Time
• 11 Paid Holidays
• Life, Disability, and AD&D Insurance
• Employee Assistance Program
• Flexible Schedule
• Paid Training
• Referral Program

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.